Abhishek Srivastava
Lucknow
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Domain Manager
Lync
03.2022 - 06.2023
- Handling business development team of Sales managers & sales engineers in the region
- Responsible for ensuring targeted cyclic revenue generation
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Improving operational management systems, processes and best practices Examine financial data and use them to improve profitability
- Recruit, train and supervise staff
- Revenue generation of 5.83Cr plus in a span of 14 months as domain manager against targeted revenue of 7.10 Cr thereby achieving 82% target completion.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Senior Business Development Manager
PlanetSpark
11.2021 - 03.2022
- Co-ordinating and handling Team of Assistant Managers and Managers for US-Canada Process
- Managing and retaining relationship with different Stakeholders for full operations of Night Shift
- Handling a Team Size of 54 Individuals
- Training Need Identification and daily sessions to Improve the team performance.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Business Development Manager
BYJU’s The Learning App
09.2020 - 10.2021
- Developing growth strategies and plans
- Increasing client base and revenue management
- Conducting regular training sessions for whole team
- Co-ordinating and handling team of 16 members Having an in-depth knowledge of business products and value proposition
- Taking Care for AGRA Learning Centre’s Operations
- Generated new business with marketing initiatives and strategic plans.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Business Development Associate
BYJU’s, Achiever Weekly
05.2019 - 09.2020
- Contacting potential clients to establish rapport and arrange meetings
- Researching organizations and individuals to find new opportunities
- Planning and overseeing new marketing initiatives
- Developing goals for the development team and business growth and ensuring they are met
- Training personnel and helping team members develop their skills
- Managing and retaining relationships with existing clients
- Identifying trends and develop ground-breaking ideas, finding and developing new markets to enhance sales strategies and operations
- Achievements Awarded Best BDM Average revenue for the Team in Work from Home Module is 31% more than company’s requirement
- Consistent ARPS
Capacity Building Trainer, State Operations Head
Sri Aurobindo Society
12.2016 - 04.2019
- State level Coordination for Uttar Pradesh, Sikkim and Himachal Pradesh
- Trainer report management Also provide Sales Training to the other Trainers of the organization
- Purchase materials, plan inventory and oversee warehouse efficiency
- Find ways to increase quality of customer service
- Achievement Coordinating for states like Sikkim, Himachal Pradesh, Uttar Pradesh and Sikkim
- Handling a Team of more than 100 Trainers in U.P
- Trained approximate 5000 Teachers in India
- Making reports and taking care of MIS for Uttar Pradesh within 2 months of Joining.
Sales Trainer
One Touch Solution
03.2015 - 11.2016
- Training batches for UK outbound process Voice & Accent Training to floor agents
- TNI coverage Floor support for 0 to 30 buckets.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
Specialist Trainer
Aegis Ltd
09.2013 - 02.2015
- Training NHT batches
- Refresher Training which includes new product and process, TNI Daily briefing dissemination and mentoring the 0 to 30 agents
- Publishing various reports such as TNI Coverage Report & Batch docket
- Feedback and Coaching
- Achievement Selected as Best Trainer in the month of Sep’2013
- TTT certified by the !dea Cellular Ltd Client.
Customer Support Executive
Aegis Ltd
08.2012 - 08.2013
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Matriculation -
Pioneer Montessori Inter College
Intermediate - undefined
Pioneer Montessori Inter College
B.Sc. - undefined
Dr. RML Avadh University
Skills
- Computer Skills
- Social Media Platforms
- Employee Training
- Project Management
- Overseeing Employees
- Procedural Streamlining
- Managing Reception
- Income and Expense Management
- Business Analysis
- Sales and Marketing
- Lead Generation
- Staff Management
- Time Management
Timeline
Domain Manager
Lync
03.2022 - 06.2023
Senior Business Development Manager
PlanetSpark
11.2021 - 03.2022
Business Development Manager
BYJU’s The Learning App
09.2020 - 10.2021
Business Development Associate
BYJU’s, Achiever Weekly
05.2019 - 09.2020
Capacity Building Trainer, State Operations Head
Sri Aurobindo Society
12.2016 - 04.2019
Sales Trainer
One Touch Solution
03.2015 - 11.2016
Specialist Trainer
Aegis Ltd
09.2013 - 02.2015
Customer Support Executive
Aegis Ltd
08.2012 - 08.2013
Matriculation -
Pioneer Montessori Inter College
Intermediate - undefined
Pioneer Montessori Inter College
B.Sc. - undefined
Dr. RML Avadh University
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