Abhishek Srivastava

• Performed channel compliance audits for discount or rebates misuse and grey market audits on HP's channel partners, which include.
• Identify significant risk areas and risk level prior to audit plans, based on channel partner's shipment, pricing, order trend, warranty data, and end customer profile.
• Execute highly complex audits from start to end as per schedule, including preparation of audit data and communication to Channel Partners on audit initiation.
• Gather and validate audit relevant documents (Invoice, Partner End User Contracts, Delivery Notes, Proof of Payment, etc.)
• Follow up with partners on clarifications regarding data and liaise with internal cross-functional teams, as appropriate.
• Perform analysis and prepare an audit findings report with recommendations, apply consequence management actions as appropriate.
• Put up a proposed plan of action post-audit and drive closure of cases with internal HP business teams.
• Present audit results to the Governance Board. Prepare a monthly audit cases scorecard and reports. Ensure all actions are tracked and executed as per schedule.

Communication:

• Ensure regular communication back to the case escalators to both receiving and sending countries, and other involved stakeholders.
• Regular follow-up and progress status on case action updates.

Market Engagement:

• Case presentation to the stakeholders for case remediation.
• Provide consultancy and advice. Sharing general compliance updates to the respective stakeholders.

• Organized and detail-oriented with a strong work ethic
• Delivered professional services and support in a fast-paced work setting.
• Developed effective solutions for challenging situations using strong analytical and problem-solving skills
• Demonstrated self-motivation and a strong sense of personal responsibility.
• Enhanced communication skills by engaging in regular interactions with peers and stakeholders.
• Effectively met all deadlines while maximizing time management.
• Applied critical thinking skills to analyze and solve problems efficiently.
• Demonstrated exceptional verbal and written communication abilities.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Ensured timely delivery of services to customer locations
• Managed paperwork completion efficiently by identifying discrepancies and promptly resolving them.
• Developed and maintained positive professional rapport with colleagues
• Contributed effectively to team projects, showcasing strong collaboration skills.

• Appointed as an associate and later promoted to a Supervisory level.
• Managed Sales follow-up for HP's SMS marketing campaign.
• Supervised a team of Client Service Associates engaged in inside sales, customer relationship management, and the tracking of sales and marketing campaigns.
• Maintained coordination with HP Channel Partners.
• Aided in improving sales engagements with technical knowledge.
• Helped establish and maintain a collaborative work environment by training and supporting new team members.
• Implemented measures to improve overall customer experience.
• Analyzed customer data, identifying trends and anticipating customer needs.
• Enhanced customer satisfaction levels by swiftly addressing and resolving problems

• Provided Pre Sales support to prospects and clients for HP hardware and peripherals
• Acted as first point of contact for Indian Market HP customer inquiries.
• Consistently achieved monthly targets by converting 'Enquiry' calls into closures.
• Assisted numerous customers daily by maintaining a positive attitude and prioritizing customer satisfaction.
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
• Earned a reputation for providing exceptional client service through empathetic interactions.
• Answered customer telephone calls promptly to avoid on-hold wait time.

• Achieved sales goals and service targets by securing new customer relationships.
• Delivered exceptional results by consistently meeting or exceeding goals for credit card applications and sales.
• Monitored feedback from customers regarding product quality and suggested improvements accordingly.
• Adjusted sales techniques based on interactions and feedback from customers and peers.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.