“To work with people from diverse background whereby utilizing my technical and analytical abilities & contribute to the organization goal while enjoying the experience of learning.”
Hi, I’m
Abhishek Srivastava
PryagRaj
Summary
Overview
19
years of professional experience
Work History
HCL Technologies Ltd.
Sr. Team Lead WFM
12.2009 - Current
Job overview
- Maintaining bridge 'Between' Client & Company by utilizing operational resources to ensure target are met
- Helping Client & Company in communicating any process outages, technical issues variances & deviations
- Getting training completed (Client & Domain), Quality
- Managing the Service Level to meet the agreed upon SLA & arrange for shortfalls
- Manage & Minimize avail time & utilize the same for Quality & Score improvement
- Ensure HR session & fun activities are given due time during lean hours
- Highlight & publish defaulters & non adherence in sync with arrangement
- Maintain the track of attendance delays, absentees & publish the same to Client & higher management
- Represent HCL as the (SPOC) single point of contact on staffing & bridge call to ensure proper communication & deliverances of information to meet adherence
- Preparing Volume Forecast, Man Power Plan & Weekly Schedule
- RTA and Reports
- Working on blue pumpkin Verint
C Cube Consulting Pvt. Ltd.
Technical Team Leader
11.2008 - 12.2009
Job overview
- Managing team of associates & handling all the IT services related activities in house like Implementation of Switches, Router, Server, and storage devices, desktop & other application
- Successfully attained all the services targets as well as the goals set by the company
- Handled deployment of IT hardware & application as well as giving the training within the organization to enhance their IT awareness
Bharti Airtel ltd. (BPO)
Sr.Tech. Support Executive
08.2006 - 11.2008
Job overview
- Handling the DSL Technical Desk activities in house like Implementation of Switches, Router, Server, and storage devices, desktop & other application
- Successfully attained the entire DSL Technical problem via remote access
- Handled deployment of DSL Technical Desk activities as well as giving the training within the organization to enhance their Technical problem awareness
Education
Kumaun University
B.Com
01.2006
University Overview
National Open School
Intermediate from PCMB
01.2003
University Overview
National Open School
High School from Science
01.2000
University Overview
St. Francis Technical Institute
Diploma from Electronics & Computer Hardware
University Overview
A.I.C.T.E. DELHI
Diploma from Electronics
University Overview
JETKING TECHNICAL INSTITUTE
Diploma from Hard Ware & Networking
University Overview
IACM GHAZIABAD
Microsoft certified software engineer
University Overview
Diploma from Professional Diploma in System Management (PDSM)
University Overview
Synopsis
Synopsis
Overall 15 Years’ experience of WFM, Technical assistance for IT Products., HCL Technologies Ltd. (BServ), Sr. Team Lead WFM, 12/28/09, Maintaining bridge 'Between' Client & Company by utilizing operational resources to ensure targets are met., Helping Client & Company in communicating any process outages, technical issues variances & deviations., Getting training completed (Client & Domain), Quality., Managing the Service Level to meet the agreed upon SLA & arrange for shortfalls., Manage & Minimize avail time & utilize the same for Quality & Score improvement., Ensure HR session & fun activities are given due time during lean hours., Highlight & publish defaulters & non adherence in sync with arrangement., Maintain the track of attendance delays, absentees & publish the same to Client & higher management., Represent HCL as the (SPOC) single point of contact on staffing & bridge call to ensure proper communication & deliverances of information to meet adherence., Preparing Volume Forecast, Man Power Plan & Weekly Schedule. RTA and Reports., Working on blue pumpkin Verint.Core Competencies
Core Competencies
Strategizing long term as well as short term business directions & to ensure maximum profitability in line with organizational objectives., Giving presentations to project clients, consultants to seek project approvals/ orders., Undertaking discussion and finalization of the order of the products, coordinating with other departments for timely deliveries, & payment collection, etc., Driving sales strategies for attainment of periodical Top line and Bottom line targets & business growths with a view to optimize revenue from primary as well as secondary markets., Developing and implementing marketing communication and product management strategy., Mentoring, motivating and guiding team members of internal IT project for timely completion of projects & ensuring to achieve the desired set targets in given frame of time., Training subordinates in new product related to IT and various other promotional activities, in terms of briefing about products, objectives of training and other aspects of training.Career Contour
Career Contour
HCL Technologies Ltd, 12/28/09, Awarded Merit Certificate from HCL Corporate Quality for Defaulter Dashboard., CE - 2012 Certificate of Merit Leon Festinger Dashboard Excellence Award - Unique Id - CE2012-506., C Cube Consulting Pvt. Ltd., Technical Team Leader, 11/01/08, 12/31/09, Managing team of associates & handling all the IT services related activities in house like Implementation of Switches, Router, Server, and storage devices, desktop & other application., Successfully attained all the services targets as well as the goals set by the company., Handled deployment of IT hardware & application as well as giving the training within the organization to enhance their IT awareness., Bharti Airtel Ltd. (BPO), Sr. Tech. Support Executive, 08/01/06, 11/30/08, Handling the DSL Technical Desk activities in house like Implementation of Switches, Router, Server, and storage devices, desktop & other application., Successfully attained the entire DSL Technical problem via remote access., Handled deployment of DSL Technical Desk activities as well as giving the training within the organization to enhance their Technical problem awareness.Professional Competence
Professional Competence
- Self-Motivated
- Good communication skills
- Creative
- Flexible
- Innovative
Personal Information
Personal Information
Date of Birth: 01/18/84Vocational Course
Vocational Course
Computer Software, Professional Diploma in System Management (PDSM)Technical Profile
Technical Profile
- Electronics & Computer Hardware, St. Francis Technical Institute
- Electronics, A.I.C.T.E. DELHI
- Hard Ware & Networking, JETKING TECHNICAL INSTITUTE
- Microsoft certified software engineer, IACM GHAZIABAD
Languages
English
First Language
Timeline
Sr. Team Lead WFM
HCL Technologies Ltd.
12.2009 - Current
Technical Team Leader
C Cube Consulting Pvt. Ltd.
11.2008 - 12.2009
Sr.Tech. Support Executive
Bharti Airtel ltd. (BPO)
08.2006 - 11.2008
Kumaun University
B.Com
National Open School
Intermediate from PCMB
National Open School
High School from Science
St. Francis Technical Institute
Diploma from Electronics & Computer Hardware
A.I.C.T.E. DELHI
Diploma from Electronics
JETKING TECHNICAL INSTITUTE
Diploma from Hard Ware & Networking
IACM GHAZIABAD
Microsoft certified software engineer
Diploma from Professional Diploma in System Management (PDSM)
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