Abhishek Suman
Asansol
Summary
Seasoned cybersecurity expert with a proven track record at TCS, enhancing security posture by leading technical evaluations and penetration testing. Skilled in Ethical Hacking and fostering security awareness, I significantly improved IT defenses across multiple units. Demonstrates strong leadership in incident response and a commitment to continuous skill advancement in network security.
Overview
17
17
years of professional experience
10
10
Certificate
Work History
Assistant Consultant (Team Lead)
TCS
Kolkata
04.2021 - Current
- Conducted weekly security operations for phishing alerts, Security Operations Center (SOC) alerts
- Performed technical evaluation and penetration testing of commercially developed web applications and mobile systems
- Developed a monthly education plan to improve the IT security-related skills and the technologies of staff members
- Provided technical support regarding security best practices and created new processes that improved security posture across 5+ business units
- Developed training materials about information security awareness for staff members
- Utilized SQL injection, cross-site scripting, and OS command injection to pinpoint and manipulate vulnerabilities in web applications
- Performed network and web application penetration testing using Burp Suite, Nikto, SQLmap, and 10+ other automated tools
Senior Consultant
Atos-Syntel Ltd
Pune
07.2019 - 04.2021
- Support role includes working on Incidents & tasks
- Troubleshooting issues
- Implementing and providing technical support for Cisco Unified Call Manager (11.x and above), Cisco Unity Connection and Cisco Unified Border elements (CUBE)
- Configuration & troubleshooting on MGCP, H.323 and SIP protocols
- Configuration and Installation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI, FXS, FXO
- Working closely with Cisco TAC to resolve complex issues & unknown bugs on CUCM, Unity, Gateways & other IPT devices
- Analyzing logs, traces and debugs to isolate and fix the issues
Technical Lead
Wipro Limited
Pune
10.2017 - 07.2019
- Cisco Voice Design & Implementation Engineer
- Designing, implementation and configuration of Cisco voice platform, Call manager 10.5, CUC, NICE servers and other servers for Citi group
- They also have Avaya and Nice recording solutions in their infrastructure, so integration of Cisco with Avaya and Nice to provide complete solution
- Site relocation activities of approx
- 1000 users including VoIP infra
- Active/Passive recording NICE solution from Cisco perspective
- Avaya to Cisco migration
- BoM preparation
Associate Consultant
Atos India
Kolkata
04.2015 - 10.2017
- Implementing and providing technical support for Cisco Unified Call Manager (9.x, 10.x), Cisco Unity Connection (9.X, 10.x), and Cisco Unified Border elements (CUBE)
- Actively involved in planning and up gradation of voice infrastructure which includes Cisco Unified Platform products like CUCM, Cisco Unity Connection and Voice Gateways
- Configuration & troubleshooting on MGCP, H.323 and SIP protocols
- Configuration and Installation of Voice Interfaces like E1 & T1 Lines (CAS and PRI), BRI, FXS, FXO
- Working closely with Cisco TAC to resolve complex issues & unknown bugs on CUCM, Unity, Gateways & other IPT devices
- Analyzing logs, traces and debugs to isolate and fix the issues
- Complete working experience and hands-on on CME platform
Senior Specialist
HCL Technologies Limited
Noida
11.2010 - 03.2015
- Troubleshoot and provide postproduction support of Cisco Unified Communication Systems, including Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Border Elements (CUBE), and VG224
- Understanding the Incidents and problems in Cisco IPT network and implement changes according to it
- Post implementing the changes updating the document and design repository
- Implementing authorized changes like Device pools, Region, Location, Translation patterns, Hunt Groups, Device settings, Phone settings, Media Resources and other Call Manager features
- Opening cases with Cisco TAC and Telco service providers like AT&T for major issues and Bugs and monitoring alerts based on Real time Monitoring Tools provided by Cisco
- Configuring and Troubleshooting Route pattern, Device Pool, and Voice Mail issues
- Configuration related to Extension mobility, Hunt Pilot, CTI Route Point and SRST
- Attend weekly / monthly meetings with the client and Telco Service providers
- Uses Real Time Monitoring Tool (RTMT), Dialed Number Analyzer (DNA) for troubleshooting
- Troubleshooting users CTI OS issues
- Addition/Deletion/Modification of IPCC agents, Assigning Agents to Skill Group
System Admin
Comat Technologies Pvt. Ltd.
Kolkata & Asansol
07.2008 - 02.2010
FMS Engineer
CMS Computers Ltd.
Kolkata
01.2008 - 06.2008
Education
B.C.A -
Pt. R.S.S.U
11.2005
Skills
- Ethical Hacking
- Cryptography Concepts
- IDS Firewalls and Honeypots
- Network Security
- Vulnerability Assessment
- Penetration testing
- Reconnaissance
- Web app threats
- Generating payload
- Metasploit
- NMAP
- Security awareness training
- Access control
- Incident response
- Endpoint protection
Certification
- Certified Ethical Hacker (CEH)
- CompTIA Security+
- Professional Certificate Program in Ethical Hacking and Penetration Testing (IIT Kanpur)
- CCIE Collaboration (Written)
- CCNA (Data & Voice)
- CCNA Collaboration
- CCNP Routing & Switching
- CVOICE 8.0
- CIPT 1 & 2
- CCIP BGP
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Consultant (Team Lead)
TCS
04.2021 - Current
Senior Consultant
Atos-Syntel Ltd
07.2019 - 04.2021
Technical Lead
Wipro Limited
10.2017 - 07.2019
Associate Consultant
Atos India
04.2015 - 10.2017
Senior Specialist
HCL Technologies Limited
11.2010 - 03.2015
System Admin
Comat Technologies Pvt. Ltd.
07.2008 - 02.2010
FMS Engineer
CMS Computers Ltd.
01.2008 - 06.2008
B.C.A -
Pt. R.S.S.U
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Phone
+91, 8337004825
Personal Information
- Pan Number: Cjqps7371k
- Passport Number: J6112740
- Father's Name: Lt. Amar Nath Suman
- Date of Birth: 06/19/83
- Marital Status: Married
Languages
- English
- Hindi
Phone
+91, 8337004825
Personal Information
- Pan Number: Cjqps7371k
- Passport Number: J6112740
- Father's Name: Lt. Amar Nath Suman
- Date of Birth: 06/19/83
- Marital Status: Married
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