Abhishek Tandur
Doha
Summary
To be a part of a growth oriented organization where I can utilize my skills challenging environment and work towards my career growth
Seasoned in enhancing customer experiences with Qatar Airways, adept at multitasking and problem-solving, with a keen eye for detail. Excelled in using Amadeus GDS, managing crises, and ensuring service quality. Proven adaptability and communication skills solidify my ability to improve operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
QATAR AIRWAYS
03.2022 - Current
- Using Amadeus - GDS for Check in and Boarding of customers
- In charge of counters in Transfer desk and Assisting misconnected customers & rescheduling flights
- Documents check for inbound customers from other airlines
- Assisting customers with their query in the service desk
- Handling Denied boarding & misconnected customers with service quality standards
- Monitoring flight delays and providing service recovery for the disrupted customers
- Upgrading customers with payment & Miles
- Providing STPC for customers with longer Transit
Travel Executive
Dnata
10.2021 - 01.2022
- Taking Inbound calls of Etihad Airways for Re scheduling, booking the Ticket
- Upgrading the Tickets to different class & Clarifying the queries using SABRE - GDS
Executive Security
Indigo
04.2018 - 09.2021
- Anti sabotage check, post flight and pre-flight checks
- Giving safety assistance for catering items as well as in catering premises
- Safeguarding of Valuable and vulnerable cargo movements
- Monitor loading/unloading of cargo & passenger baggage to create alertness among the loaders
- Monitor security processes, report vulnerabilities and provide immediate resolutions where needed
Customer Service CSA
AISATS
10.2015 - 03.2018
- In charge of counters and boarding gate
- Handling international and domestic passengers
- Handling different type of Visas and tickets
- Collection of Excess Baggage payment
Education
B.A -
Kuvempu University
01.2018
Diploma in Aviation, Travel & Tourism, Hospitality -
Visionfly
01.2015
PUC -
Wardlaw PU college
01.2014
SSLC -
RTG English Medium School
01.2012
Skills
- Adaptability
- Team work and decision making
- Grooming
- Be able to work in multitasking duties
- Communication skills
- Problem solving
- Attention to detail
Certification
- Certified in Diploma in Aviation, Hospitality, Travel & Tourism Management.
- Certified in professional grooming for the industry.
- Certified for personality development to adapt according to the requirement.
Languages
- English
- Kannada
- Hindi
- Telugu
Disclaimer
It is a honour to be even considered as an employee in your organization. Given a chance I will give my hundred percent to the post that you are attaining me to the information that I have mentioned above is true to my knowledge kindly do the needful.
Appreciations
- Certificate of appreciation received by Indigo for 6E sky cap & The Extra Mile Award
- Staff of the month for MAY 2017 from Etihad Airways
- Certificate of appreciation received by Air India SATS towards Excellent Support provided for the team
- Various other certificates for customer service, AVSEC training, DGR training
Personal Information
- Height: 174 cm
- Weight: 70 kg
- Father's Name: Manjunath Tandur
- Mother's Name: Sandhya Tandur
- Date of Birth: 07/14/1996
Timeline
Senior Customer Service Agent
QATAR AIRWAYS
03.2022 - Current
Travel Executive
Dnata
10.2021 - 01.2022
Executive Security
Indigo
04.2018 - 09.2021
Customer Service CSA
AISATS
10.2015 - 03.2018
B.A -
Kuvempu University
Diploma in Aviation, Travel & Tourism, Hospitality -
Visionfly
PUC -
Wardlaw PU college
SSLC -
RTG English Medium School
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