Abhishek Thakur
Gurugram
Summary
Detail-oriented and results-driven Business Analyst with over 4 years of experience in leveraging data-driven insights and proficiency in Power BI and Excel to optimize operational efficiency and drive business success. Proven ability in analyzing complex processes, identifying performance gaps, and implementing actionable strategies to enhance productivity, reduce costs, and improve overall business performance. Seeking to leverage these skills in a challenging and dynamic environment to drive impactful business decisions.
Overview
5
5
years of professional experience
Work History
Business Analyst
Foetron Consultancy Services
Gurugram
10.2019 - Current
- Leveraged Power BI to develop comprehensive dashboards and reports, providing key insights that drove a 20% increase in operational efficiency
- Utilized Microsoft Excel functions to automate routine data processing tasks, reducing manual effort by 30%
- Analyzed complex data sets using Power BI to identify trends, anomalies, and areas of improvement
- Implemented robust data cleansing procedures, improving data accuracy by 30%
- Developed interactive dashboards via Power BI, driving a 15% increase in usability for end-users
- Led the implementation of Power BI across the organization, enabling data-driven decision making and creating a culture of self-service analytics
- Created interactive dashboards and reports using Power BI, providing valuable insights and improving business performance
- Handled customer support tickets using Freshdesk, ensuring timely resolution and high customer satisfaction
- Manually retrieved and analyzed data from Freshdesk to identify trends and areas for improvement
- Analyzed ticket data to assess team performance, identify bottlenecks, and implement strategies for improvement
- Monitored and analyzed the weekly performance of the sales team, providing constructive feedback and guidance
- Conducted weekly performance reviews, providing feedback and coaching to improve sales techniques and customer engagement.
Support Engineer Analyst
Mahindra Comviva
Gurugram
12.2018 - 09.2019
- Help create technical documents and manuals
- Monitored system in operation
- Conferred with engineers and designers to investigate and solve failure issues
- Handle daily technical support activities on desktop support, data network and server management
- Resolving network issues, configuring operating system
- Using remote desktop connections to provide immediate support
- Provide support to users in 24/7 uptime environment, often doing double shifts to accommodate to time zones.
Education
Diploma - mechanical engineering software
Cad desk
01.2018
B. Tech - mechanical engineering
Himachal Pradesh Technical University
01.2017
XII -
State Board
01.2013
X -
State Board
01.2010
Skills
- Microsoft Excel
- Microsoft Office 365
- Creating Dashboard
- Microsoft Power BI
- Data Cleaning
- Data visualization and Creating Reports
- Operational Reporting
Projects
- Community Project, In this project we went to different villages for survey and talk to the people of those villages and listen to their problems and try to help them. After that we help them to clean their natural water resources and roads.
- Final year project, Hydraulic Powered Robot arm. In this project Pascal’s law is the basis of hydraulic drive system. As the pressure in the system is the same, the force that the fluid gives to the surrounding is therefore equal to the pressure.
Disclaimer
I hereby declare that the above furnished information is authentic to the best of my knowledge and belief and nothing has been concealed here in.
Timeline
Business Analyst
Foetron Consultancy Services
10.2019 - Current
Support Engineer Analyst
Mahindra Comviva
12.2018 - 09.2019
Diploma - mechanical engineering software
Cad desk
B. Tech - mechanical engineering
Himachal Pradesh Technical University
XII -
State Board
X -
State Board
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