Abhishek Thakur
Shimla
Summary
Dynamic Front Office Manager with a proven track record at Bells Beach Resort, excelling in guest relations and staff training. Enhanced billing accuracy and improved occupancy analysis, leading to increased operational efficiency. Committed to fostering a high-performance team culture while ensuring compliance with industry standards.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Bells Beach Resort
Baga Beach, Goa
02.2022 - 03.2024
- Updated knowledge about current industry trends through research or attending professional development courses.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Front Office Manager
Baga Sinon Retreat
Baga Beach, Goa
05.2017 - 07.2021
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Front Office Executive
Infantaria Comfort
Calangute
10.2015 - 04.2017
- Assisted with setting up meetings between clients and staff members when required.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
Front Office Executive
Lohagarh Fort Resort Jaipur
Jaipur
02.2013 - 08.2015
- Assisted with setting up meetings between clients and staff members when required.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
Education
High School Diploma -
Dharmshala Board Gvmnt
SHIMLA01-2012
Skills
- Front desk management
- Guest relations
- Staff recruitment
- Staff training
- Billing accuracy
- Occupancy analysis
Timeline
Front Office Manager
Bells Beach Resort
02.2022 - 03.2024
Front Office Manager
Baga Sinon Retreat
05.2017 - 07.2021
Front Office Executive
Infantaria Comfort
10.2015 - 04.2017
Front Office Executive
Lohagarh Fort Resort Jaipur
02.2013 - 08.2015
High School Diploma -
Dharmshala Board Gvmnt
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