Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abhishek Thakur

Mohali

Summary

Customer service representative with expertise in relationship management and problem resolution. Demonstrated success in enhancing customer satisfaction through effective communication and collaboration. Skilled in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems, active listening, and multitasking in fast-paced environments. Results-driven customer service professional with expertise in problem-solving and account management. Recognized for attention to detail and ability to collaborate effectively, enhancing operational efficiency and customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Protalk solutions
Mohali
10.2024 - Current
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Processed orders and managed customer accounts in the system.
  • Assisted customers with inquiries and provided product information.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Handled incoming calls and messages with professionalism and courtesy.

Education

Associate of Arts -

Govt Sen Sec Bhawarna
Bhawarna

Skills

  • Customer relationship management
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Follow-up communication
  • Active listening
  • Sales closing
  • Professionalism
  • Time management
  • Punctuality and reliability
  • Problem resolution
  • Calm demeanor
  • Coordination
  • Decision-making
  • Support case resolution
  • Team development
  • Call center operations
  • Inbound and outbound calling
  • Typing proficiency
  • Strong teamwork
  • Senior leadership support
  • High-energy attitude
  • Call center experience
  • Sales expertise
  • Complaint handling

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Representative

Protalk solutions
10.2024 - Current

Associate of Arts -

Govt Sen Sec Bhawarna
Abhishek Thakur