Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abhishek Tikkha

Regional Manager (Business Development | Growth & Strategy)
New Delhi

Summary

Seasoned Business Leader with over 20 years of experience across diverse roles, geographies, and industry verticals, specializing in eCommerce, domestic and international business. Proven track record in driving strategic growth and consistently delivering results in customer acquisition and retention to ensure sustained revenue growth. Expert in business development, customer relationship management, and solution selling, with a strong focus on executing sales strategies and building high-performing teams.

Overview

23
23
years of professional experience

Work History

Regional Manager Sales- North and East India

Ecom Express
New Delhi
03.2023 - Current
  • Customer Management & Acquisition: Handled a portfolio of 510 active long-tail customers across diverse sectors, including D2C, Tech aggregators, Education, Ayurveda, Fashion, and Agriculture. Acquired 120 new customers in FY 14, contributing significant cascading revenue of 23 Crores of new business to the business.
  • Revenue & Growth: Delivered a YoY growth of 116% and increased absolute revenue by INR 40 Cr in FY 14. Expanded regional presence by developing strategic partnerships and opening new locations.
  • Team Leadership: Led and developed a diverse team, driving productivity and growth across multiple markets.

WORLDWIDE ACCOUNT MANAGER

FedEx Express
New Delhi
06.2008 - 03.2023
  • Achieved multiple product revenue goals for global strategic accounts and drove double-digit YoY growth. Earned global contracts and bids with defined deadlines for Fortune 500 companies using strategic influencing and stakeholder management. Won bids of more than $10 million.
  • Identified and secured new business opportunities by working on global projects with cross-functional, inter-divisional, and alliance partners to maximize both growth and profitability.
  • Led the design and development of technology-enabled tailored solutions focused on solutions and process improvement (internal and external) for customers

Strategic Account Manager (2014-2016)

  • Led development of Indian multinational conglomerate vertical in the southern market.
  • Closed customized contracts for large-size domestic customer with revenue size $2 Mn.
  • Coached peers and other functional support groups as a subject matter expert. Mentoring led to career progression of 4 sales resources.

Senior Territory Manager (2008-2014)

  • Led business development for international and domestic products in the geographical territory of North India, multiplied revenue base by double folds.
  • Developed Ecommerce and Auto vertical customers in SAM segment developed solutions to onboard eBay and other e-commerce businesses.
  • Developed new business for the domestic market in E-commerce, Printing, and Pharmaceuticals, to generate $0.5 Mn of new revenue.
  • Worked as a lead for Import product, as an additional responsibility, to generate a pipeline funnel of $1.5 million for the district.

Account Manager

NDTV MEDIA PVT LTD. I New Delhi, India
New Delhi
11.2007 - 06.2008
  • Acquired ten key corporate accounts, client, and media handling agencies by working on creative advertising and promotions with expertise in electronic media.
  • Worked as single key point of contact for all leading accounts. Co-worked with clients to analyze and identify priority needs, and then tailored and customized solutions.
  • Handled planning, budgeting, execution, and monitoring of key customers' electronic media campaigns by handling multiple functions and activities.
  • Developed marketing strategies, media networking, market analysis for organization, and worked on customer retention.

Territory Business Manager

Solvay Pharmaceuticals (Abbott India)
Patna
01.2002 - 06.2005
  • Launched and established a new business division, drove concept selling for high-end research molecules through direct sales channels, managed and solidified the channel through networking. Created market of 30 Lakhs Revenue from retail sales.
  • Organized marketing-related activities in the local market for product awareness prior to and post product launch.
  • Promoted neuropsychiatry and infertility research-based molecules through scientific communication and strategy implementation.
  • Created new employment opportunities by increasing the base and market penetration of the products.

Education

Advanced Diploma in Supply Chain Management - Supply Chain Management

Indian Institute of Management–Calcutta
Kolkata, India
04.2001 -

MBA - CRM & Marketing

Amity University
Delhi, India
04.2001 -

Skills

Sales Strategy & Execution-Developed sales strategies in international and domestic market for new business acquisition and growing the existing revenue base have delivered YoY growth in different market segments

Team Leadership-Successfully managed and developed high-performing diverse sales teams, focusing on skill development, motivation, and performance optimization

Customer Acquisition & Retention- Proven ability to handle a diverse customer base and drive customer acquisition efforts

Training & Development: Designed and conducted training programs on soft skills, digital selling techniques, and productivity improvements for sales teams

Accomplishments

  • Best Regional Manager Award- for clocking highest YoY growth in revenue and delivering settler performance on new business
  • Ambassador Club Winner -FedEx Express Ambassador's Club is an exclusive award given to top performing team members

Timeline

Regional Manager Sales- North and East India

Ecom Express
03.2023 - Current

WORLDWIDE ACCOUNT MANAGER

FedEx Express
06.2008 - 03.2023

Account Manager

NDTV MEDIA PVT LTD. I New Delhi, India
11.2007 - 06.2008

Territory Business Manager

Solvay Pharmaceuticals (Abbott India)
01.2002 - 06.2005

Advanced Diploma in Supply Chain Management - Supply Chain Management

Indian Institute of Management–Calcutta
04.2001 -

MBA - CRM & Marketing

Amity University
04.2001 -
Abhishek TikkhaRegional Manager (Business Development | Growth & Strategy)