ABHISHEK TIWARI
Banking Professional
Amber Harmony Chs B-102, Thakurli. Thane,Maharashtra
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.Nearly 10 years of experience in Retail Branch Banking with key focus in Managing Branch sales revenue, operating profit , routine operations along with compliance, customer engagement & Relationship management initiatives
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Yes Bank, Badlapur Branch
Thane, Maharashtra
11.2020 - Current
- Responsible for Acquiring/Sourcing/Expanding and developing high net worth customer relationship for retail liabilities and commercial assets through Personal Banker and acquisition channel along with customer service orientation .
- Complied with regulatory guidelines and requirements.
Branch Manager
ICICI Bank, Kalyan Branch
Thane, Maharashtra
06.2020 - 10.2020
- Responsible for the administration and efficient daily operation of a full-service branch office including lending, product sales, customer service and security and safety in accordance with the bank objectives
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationships
- Team size – 10 (5 Inbound staff & 4 outbound sales officers)
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Deputy Branch Manager
ICICI Bank, Dombivali Branch
Thane, Maharashtra
05.2019 - 05.2020
- Handling banking operations along with implementation of laid down systems, policies and procedures, which consists of cash, clearing, customer service, audit and compliance, service quality, FOCUS (Feedback on Customer Survey) etc
- It also consisted of implementing competent strategies with a view to set up a process-oriented work culture which would in turn lead to minimizing operational risks, by identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Forwarding customer instructions to the concerned department and managing customer centric banking operations, thus ensuring customer satisfaction
- It also covered assessment of branch performance related to service and compliance through data analysis, with achievement of audit and service rating of 90% and above, leading to excellence in branch health
- Other functions include regulatory reporting, downloading knowledge bytes and amendments, if any, to the team members with staff management and imbibing integrity culture
- Responsible for inbound revenue which includes ERV- Book growth, new acquisition and customer feedback (NPS)
- Team size – 9 inbound staff (7 Value bakers and 2 Trade desk officers)
- Implemented service improvements to enhance sales cycle.
Branch Manager, Badlapur Branch
ICICI Bank
Thane, Maharashtra
05.2016 - 04.2019
- Responsible for the administration and efficient daily operation of a full service branch office including lending, product sales, customer service and security and safety in accordance with the bank objectives
- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationships
- Team size – 10 (5 inbound staff & 5 outbound sales officers)
Cluster Sales Manager, Dombivali
ICICI Bank
Thane, Maharashtra
04.2014 - 04.2016
- Responsible for new acquisition and fees for 4 branches along with cross sell
- Team size – 18 sales officers
Branch Sales Manager
ICICI Bank
Thane , Maharashtra
08.2013 - 03.2014
- Responsible for new acquisition and fees in terms of accounts, deposits, Li Mf and cross-sell
- Team size – 10 sales officers
- Led solution selling strategy initiatives to maximize sales of Product or Service.
Education
Bachelor Of Commerce - Accounting And Business Management
Lucknow University
Lucknow , Uttar Pradesh 05.2008 - 05.2011
Post Graduate Diploma In Banking (PGDB) - Banking And Financial Support Services
Manipal University
Manipal, Karnataka 01.2013 - 11.2013
Skills
Cash handling expertise
Affiliations
- Able to Mobilize 3 Crore Net FD in the month of June, 2020.
- Recognized Branch for NPS above 60 for FY 20.
- Qualified for Mutual funds National event,2017
- Qualified for Golden Sprint Personal Loan National event, 2017 Represented region in top branch manager category in Demat margin Business (M52) consecutive 3 months,2017 Won zonal contest in Branch manager category, 2016
- Won regional award in customer service category, H1- 2016 Recognized as Top productive branch in Savings Account, Demat, & PL.
- Won Life Insurance contest at pan India level (BSM category), 2014 Recognized as Best Sales team in Thane region.
- Professional Trainings Stress Management & Managerial Effectiveness Effective Communication Program Passion at work
Accomplishments
- Received the “ MMR Region's Best Branch Award” for exemplary performance and recognition for Life Insurance ,Fixed Deposit and customer service NPS score category
Certification
IRDA Certification Corporate Agent (Composite)
Timeline
IRDA Certification Corporate Agent (Composite)
08-2023
Branch Manager
Yes Bank, Badlapur Branch
11.2020 - Current
Branch Manager
ICICI Bank, Kalyan Branch
06.2020 - 10.2020
Deputy Branch Manager
ICICI Bank, Dombivali Branch
05.2019 - 05.2020
Branch Manager, Badlapur Branch
ICICI Bank
05.2016 - 04.2019
Cluster Sales Manager, Dombivali
ICICI Bank
04.2014 - 04.2016
Branch Sales Manager
ICICI Bank
08.2013 - 03.2014
Post Graduate Diploma In Banking (PGDB) - Banking And Financial Support Services
Manipal University
01.2013 - 11.2013
Bachelor Of Commerce - Accounting And Business Management
Lucknow University
05.2008 - 05.2011
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