Abhishek Tiwari

• Managed vendor performance to maximize profitability and achieve financial objectives.
• Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
• Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
• Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
• Optimized inventory levels by closely monitoring demand trends and collaborating with cross-functional teams to forecast future needs.
• Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.
• Trained team members on best practices in vendor management, fostering a culture of continuous learning within the department.
• Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.
• Reduced procurement lead times by establishing strong partnerships with key suppliers.
• Supported the organization''s strategic goals by identifying and onboarding suppliers with innovative solutions and services that aligned with company objectives.
• Maintained up-to-date knowledge of market trends to inform strategic purchasing decisions.
• Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
• Created reports, presentations and other materials for executive staff.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Built and managed processes for tracking and monitoring department performance.
• Improved efficiency and effectiveness of performance and management of processes across departments.
• Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
• Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.

• Worked extensively on Symantec Antivirus, Symantec Web Security and other Symantec suite enterprise products Installed, configured and managed Professional Symantec Antivirus and Web Security Applications for global customers including RBI, ILFS, Tata, and others
• Collaborated with IT teams to integrate security measures into software development processes, enhancing overall application security.
• Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
• Conducted regular penetration testing to identify vulnerabilities and address them proactively, strengthening system defenses.
• Optimized existing security tools by configuring custom rulesets tailored to the organization''s specific needs, enhancing threat detection capabilities.

Implementing and troubleshooting Symantec products including Symantec Antivirus, Symantec Client Security Firewall,

IDS/IPS, Mail Security for SMTP Gateways, Web security applications, Symantec Patch management

Symantec Client Security Installation and management on client locations across India

Customized application based firewall policy creation for different customer requirements

Providing customized security solutions based on client requirements

Training personnel on new products and implementation

• Worked as Medical Transcriptionist for US accounts
• Data Compilation and editing
• Creation and uploading created documents to US
• customers
• Solving LAN related issues