Abhishek Tiwari
Lucknow, Uttar Pradesh
Summary
Dynamic Software Engineer with HCL Technologies Ltd., adept at enhancing software performance and driving collaborative solutions. Expert in incident management and troubleshooting, I excel in training users and prioritizing tasks. My critical thinking and problem-solving skills have consistently led to improved efficiency and user satisfaction.
Overview
3
3
years of professional experience
Work History
Software Engineer
HCL Technologies Ltd.
Lucknow
09.2022 - Current
- Tracked software performance metrics to swiftly identify and rectify efficiency issues.
- Provided comprehensive technical support, assisting users with troubleshooting needs.
- Coordinated stakeholder meetings to review project updates and tackle challenges.
- Promoted a collaborative work culture among colleagues to improve teamwork.
- Leveraged advanced technical skills to address complex issues and deploy effective solutions.
Education
Bachelor of Technology - Electrical Engineering
Rajkiya Engineering College
Sonbhadra, U.P.07-2022
Skills
- Problem-solving and supporting in-house applications
- Incident management, request fulfillment
- Server health checks, monitoring
- Proficient in training end users and providing ongoing support
- Skilled in troubleshooting according to the customer's needs
- Effective communication
- Problem solving
- Critical thinking and analytical skills
- ServiceNow incident and request handling
- Troubleshooting skills
- Project management
- Task prioritization
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Software Engineer
HCL Technologies Ltd.
09.2022 - Current
Bachelor of Technology - Electrical Engineering
Rajkiya Engineering College
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