Abhishek Tiwari
Lucknow, Uttar Pradesh
Summary
Dynamic Software Engineer with HCL Technologies Ltd., adept at enhancing software performance and driving collaborative solutions. Expert in incident management and troubleshooting, I excel in training users and prioritizing tasks. My critical thinking and problem-solving skills have consistently led to improved efficiency and user satisfaction.
Overview
3
3
years of professional experience
Work History
Software Engineer
HCL Technologies Ltd.
Lucknow
09.2022 - Current
- Tracked software performance metrics to swiftly identify and rectify efficiency issues.
- Provided comprehensive technical support, assisting users with troubleshooting needs.
- Coordinated stakeholder meetings to review project updates and tackle challenges.
- Promoted a collaborative work culture among colleagues to improve teamwork.
- Leveraged advanced technical skills to address complex issues and deploy effective solutions.
Education
Bachelor of Technology - Electrical Engineering
Rajkiya Engineering College
Sonbhadra, U.P.07-2022
Skills
- Problem-solving and supporting in-house applications
- Incident management, request fulfillment
- Server health checks, monitoring
- Proficient in training end users and providing ongoing support
- Skilled in troubleshooting according to the customer's needs
- Effective communication
- Problem solving
- Critical thinking and analytical skills
- ServiceNow incident and request handling
- Troubleshooting skills
- Project management
- Task prioritization
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Software Engineer
HCL Technologies Ltd.
09.2022 - Current
Bachelor of Technology - Electrical Engineering
Rajkiya Engineering College
Similar Profiles
Chetna SinghChetna Singh
Assistant Manager-Strategic Bid Management at HCL TECHNOLOGIES LTD.Assistant Manager-Strategic Bid Management at HCL TECHNOLOGIES LTD.
DIVYA THAKURDIVYA THAKUR
Manager – Risk and Compliance – Contract Risk at HCL Technologies Ltd.Manager – Risk and Compliance – Contract Risk at HCL Technologies Ltd.
Sunil KotthakotaSunil Kotthakota
Consultant - Information Security at HCL Technologies Ltd.Consultant - Information Security at HCL Technologies Ltd.
ASHISH PRIYADARSHIASHISH PRIYADARSHI
Senior Team Leader at HCL Technologies Ltd.Senior Team Leader at HCL Technologies Ltd.
Vishnu ChaturvediVishnu Chaturvedi
Software Engineer II at Rakuten IndiaSoftware Engineer II at Rakuten India