ABHISHEK TRIPATHI
Tech Support Executive (Chromatography)
Haridwar,Jwalapur
Summary
To work with a challenging environment in an organization that provides excellent work culture and the way for early assumption of responsibilities. I also want to be asset the company I work for.
Overview
9
9
years of professional experience
1
1
Language
Work History
Technical Support Executive (Group Leader)
Spinco Biotech Pvt. Ltd.
5 2022
- Handling the following Responsibility: Critical Call Management:Critical Call Support,Critical Call Escalation,CAPA and Customer Satisfaction
- Account Receivables: Ensure Zero AR in all the assigned accounts for group
- Key Account Management: Installation Planner,Customer Workshops,TAT monitoring
- Team Management: Performance Review,Training Sessions.
Executive Engineer (In-House)
Torrent Pharmaceuticals Ltd.
12.2020 - 05.2022
- Handling following Responsibility: Handling all analytical instrument breakdown (HPLC,LCMS,UV,Dissolution,DT,WPS,GC etc.) with all Compliance (GLP/GMP)
- In case of HPLC Lab Incidence, Giving Contribution and time to rectify issue with investigation team
- Responsibility to arrange Service Engineer for analytical instrument ’s critical Breakdown or incidence
- Responsibility to manage Spare and Consumable Stock for all analytical instrument of QC.
Service Engineer
Spinco Biotech Pvt. Ltd
02.2017 - 12.2020
- Technical: Maintenance LIQUID CHROMATOGRAPHY INSTRUMENT MODEL (models make by Shimadzu)- 1.Prominence I(LC2030C) And Prominence I plus
- 2.LC2010CHT & LC2010AHT
- 3.Prominence Modular
- 4
- Nexera UPLC
- CHROMATOGRAPHIC SOFTWARE LC Solution Labsolution DB Team Management/ Customer Relationship Management Experience on Shimadzu HPLC Installed 10+HPLC instrument with complete Validation and Familiarization in Baddi/Chandigarh Region
- Delivered Hardware / Software training to Users at Various Customer Labs
- Handling Multi-vendor instrument Shimadzu-HPLC & UPLC and software
- Responsible for Pharma Key Account Management
- Coordinating with the team leaders for customer service
- Closing Calls and Doing regular activities in CRM ( SAP ) Recognize the failure of the systems and doing immediate solutions
- Installation and Troubleshooting of HPLC
- Coordinating with sales team for Instrument and Contract sales.
Electrical & Electronics Engineer
Birla Textile Industries
05.2013 - 01.2017
- Handling the following Responsibility- Working on Industrial automation (PLC, SCADA, HMI, Panel Design )
- Responsible for trouble shooting of various type of PLC based machines
- Planning and implementation of preventive maintenance of machines
- Trouble shooting & maintenance of electrical/electrical equipment
- To lead the team of Foreman & Electricians.
Education
MBA (Operation Management) -
Lovely Professional University, Jalandhar, Lovely Professional University, Jalandhar
B.E. (Electronics & Communication Engg.) - undefined
Sri Satya Sai Institute Of Science & Technology, Bhopal, Rajeev Gandhi Technical University, Bhopal
Intermediate - undefined
Govt.H.S. School, Gwalior, M.P. Board, Bhopal
Matriculation - undefined
Naveen Vidya Niketan H.S. School, Gwalior, M.P. Board, Bhopal
Skills
Technical Troubleshooting
Application support
Troubleshooting
Customer Support
Maintenance processes
Scheduling and Planning
Team direction
Equipment Operation
Personal Information
- Father's Name: Krishna Kant Tripathi
- Date of Birth: 05/27/91
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Executive Engineer (In-House)
Torrent Pharmaceuticals Ltd.
12.2020 - 05.2022
Service Engineer
Spinco Biotech Pvt. Ltd
02.2017 - 12.2020
Electrical & Electronics Engineer
Birla Textile Industries
05.2013 - 01.2017
Technical Support Executive (Group Leader)
Spinco Biotech Pvt. Ltd.
5 2022
MBA (Operation Management) -
Lovely Professional University, Jalandhar, Lovely Professional University, Jalandhar
B.E. (Electronics & Communication Engg.) - undefined
Sri Satya Sai Institute Of Science & Technology, Bhopal, Rajeev Gandhi Technical University, Bhopal
Intermediate - undefined
Govt.H.S. School, Gwalior, M.P. Board, Bhopal
Matriculation - undefined
Naveen Vidya Niketan H.S. School, Gwalior, M.P. Board, Bhopal