Abhishek Trivedi
Ahmedabad
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
United18 Clothing Co.
Ahmedabad
11.2018 - 04.2022
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Cluster Manager Operations
Oyo Rooms Pvt. Ltd.
Ahmedabad
08.2015 - 10.2017
- Managed more than 35-40 properties in Ahmedabad, ensured achievement of standards in properties for achieving great customer experience across India
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Reviewed, troubleshot, and corrected process issues impacting production.
- Addressed and resolved customer complaints, maintaining high levels of customer service.
Restaurant Manager
Pizza Hut Delivery - Yum Restaurant India
Ahmedabad
02.2013 - 03.2015
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
Customer Service Manager – Operations
Central Mall Surat - Pantaloons Retail India Ltd.
Surat
02.2011 - 02.2013
Store Manager – Operations
Reliance Fresh
Baroda & Ahmedabad
03.2008 - 02.2011
Team Member
Pizza Hut
Ahmedabad
12.2004 - 10.2005
Education
MBA Operation Management -
Dy Patil Universities
Pune11.2024
Bachelor of Hotel and Tourism Management -
Vivekananda Institute of Hotel & Tourism Management
Rajkot01.2005
Business English Certificate Examination – Level I - Grade B
Saurashtra University
Rajkot01.2001
Skills
- Performance monitoring
- Incidents management
- Strategic partnerships
- Troubleshooting and problem solving
- Inventory management
- Process flows
- Multi-site operations
- Account recordkeeping
- Management information systems
- Customer relationship management
- Data analysis
- Staff training
- Customer retention
- Operational efficiency
- Work flow planning
Languages
- English
- Hindi
- Gujarati
- French
Personal Information
Date of Birth: 10/02/83
Notableaccomplishments
- Received appreciation from MD for resolving store escalation on time & managing 200+ stores across India.
- Implemented Store Audit Program for all Master Franchiser across India.
- Generated quotes for Facebook Marketing for different festivals & leads generation.
- Acknowledged by the store for converting smooth store operation & offline marketing budget.
- Certification of Appreciation from OYO, for contributing as the Best Captain in Ahmedabad, 03/17, Certification of Appreciation from OYO, for contributing as the Best Captain (Delight) in Ahmedabad, 02/17, Recognition by Area Coach & Field Trainers, in Yum India & Devyani international., Recognized by Yum India President, Mr. Niren Chaudhary for running a store without RGM., Acknowledgement for becoming ‘Sarva Shetra Yodhha’, during festive contest of ‘Karmayuddha’., Appreciation by Pizza Hut RGM, for becoming Champs Server of the month of April in 2005., Letter of thanks from Mr. Deepak Kumar, General manager for my valued contribution in organization at Central Mall (Surat).
- Restaurant Manager, 03/14
- Gained International exposure for working in Hart Hotels, East Kilbride, Scotland.
- Strong business acumen in leading and managing retail operations successfully; proven skills in conceptualizing and implementing various business strategies; experience in effective inventory control through setting up quantity and quality limits based on sales and overall business plans.
- Administered more than 35- 40 properties in Ahmedabad; attained 100% against the targeted revenue in 10/09 – 12/09 quarter and incentivized for the same; Awarded Best Trainee Certificate by Taj Residency, Ahmedabad.
- Managed a team of 25 members at Reliance Retail while consistently achieving target in monthly revenues with a strict adherence to company policies and preset quality parameters.
Accomplishments
Honoured with:
o Certification of Appreciation from OYO for contributing as the Best Captain in Ahmedabad in Mar’17
o Certification of Appreciation from OYO for contributing as the Best Captain (Delight) in Ahmedabad in Feb’17
o Recognition by Area Coach & Field Trainers in Yum India & Devyani international.
o Recognized by Yum India President, Mr. Niren Chaudhary for running a store without RGM
o Acknowledgement for becoming ‘Sarva Shetra Yodhha’ during festive contest of ‘Karmayuddha’
o Appreciation by Pizza Hut RGM for becoming Champs Server of the month of April in 2005.
o Letter of thanks from Mr. Deepak Kumar (General manager) for my valued contribution in organization at Central Mall (surat)
· Promoted as Restaurant Manager for excelling in my performance March 2014.
· Gained International exposure for working in Hart Hotels, East Kilbride, Scotland
Timeline
Operations Manager
United18 Clothing Co.
11.2018 - 04.2022
Cluster Manager Operations
Oyo Rooms Pvt. Ltd.
08.2015 - 10.2017
Restaurant Manager
Pizza Hut Delivery - Yum Restaurant India
02.2013 - 03.2015
Customer Service Manager – Operations
Central Mall Surat - Pantaloons Retail India Ltd.
02.2011 - 02.2013
Store Manager – Operations
Reliance Fresh
03.2008 - 02.2011
Team Member
Pizza Hut
12.2004 - 10.2005
MBA Operation Management -
Dy Patil Universities
Bachelor of Hotel and Tourism Management -
Vivekananda Institute of Hotel & Tourism Management
Business English Certificate Examination – Level I - Grade B
Saurashtra University
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