Abhishek Turkel
FARIDABAD
Summary
Accomplished Technical Advisor at Concentrix and former Cabin Crew Member at AirIndia Express Pvt. Ltd., I excel in technical operations management and training and mentoring. Leveraged analytics to enhance project delivery by 30%, while fostering a high-performing team environment. Skilled in customer support and adept at navigating challenging situations to ensure stakeholder satisfaction and safety.
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew.
Overview
8
8
years of professional experience
Work History
Technical Advisor
Concentrix
09.2024 - Current
- Engaged stakeholders in aligning technical initiatives with business objectives for strategic project success.
- Mentored junior developers, fostering growth and skill development within high-performing team environment.
- Implemented comprehensive tech strategy utilizing Agile methodologies, enhancing project delivery efficiency for multinational corporation.
- Conducted training sessions to upskill teams on new tools and methodologies.
- Served as primary point of contact for triaging technical issues.
- Contributed technical oversight to assist team project fulfillment.
Cabin Crew Member
AirIndia Express Pvt. Ltd.
07.2017 - 10.2022
- Monitored cabin conditions during flights to maintain comfort and safety for all guests.
- Assisted passengers with boarding and deplaning procedures to ensure smooth transitions.
- Responded to in-flight emergencies with calm demeanor while following safety protocols.
- Assisted with luggage handling and storage to ensure passenger belongings were secure.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Served food and beverages to passengers, accommodating special requests when possible.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
Education
B.Com - Commercial Accounts And Taxation
Kalinga University
Raipur, Chattisgarh05-2016
Skills
- Training and mentoring
- Analytics
- Technical operations management
- Network administration
- Risk management
- Customer support
- Telepresence-based training
- Budget control
- Initiative-taking
- Complaint handling
- Food and beverage service
- Baggage handling
- Employee interaction
- Passenger assistance
Languages
Urdu
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Technical Advisor
Concentrix
09.2024 - Current
Cabin Crew Member
AirIndia Express Pvt. Ltd.
07.2017 - 10.2022
B.Com - Commercial Accounts And Taxation
Kalinga University
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