Abhishek Tyagi
I-104, French Apartments, Sector-16B, Greater Noida
Summary
Dynamic professional with extensive experience in customer relationship management. Proven expertise in RERA compliance and legal coordination, enhancing customer retention through effective grievance handling. Skilled in advanced MS Excel and adept at managing post-sales services, ensuring seamless project handovers and fostering strong client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager (SAYA STATUS)
Alisa infratech Pvt Ltd.
Noida
08.2024 - Current
- Led customer service team to enhance support and satisfaction levels.
- Engaged with unit holders to encourage retention through transparent communication, trust-building, and tailored resolution strategies.
- Collected and documented RERA extension consents from customers in compliance with regulatory requirements.
- Addressed and resolved customer grievances with a customer-first approach, ensuring professional handling of escalations and complex concerns.
- Liaised with legal and compliance teams to prepare, review, and finalize customer-specific legal documentation, such as addendums, extension letters, and agreements.
- Coordinated with internal departments (legal, construction, sales) to provide accurate project updates and align customer expectations.
- Played a pivotal role in customer engagement initiatives to maintain goodwill, and minimize attrition during prolonged project delays.
- Responsible for leading post-sales CRM operations, payments and collections, demand, and possession.
General Manager - Customer Relationship Management
SAYA Homes Pvt. Ltd.
Noida
09.2013 - 07.2024
- Implemented efficient CRM strategies to improve customer satisfaction and loyalty.
- Led Post-Sales CRM operations, including payments, collections, and documentation accuracy.
- Collaborated with cross-functional teams to enhance customer experiences and resolve issues.
- Maintained compliance with company CRM processes ensuring effective implementation.
- Coordinated client communication from booking formalities to possession delivery.
- Prepared daily, weekly, quarterly, and monthly reports for project progress monitoring.
- Analyzed project progress data for integration into customer newsletters.
- Coordinated with statutory bodies for compliance assessments and document approvals.
Assistant Manager - Purchase & Store
Matrix Clothing Company
09.2011 - 09.2013
- Vendor Management
- Worked with the store manager to develop and execute a store budget that resulted in a cost reduction in overhead costs.
- Designed, plan and implement sourcing and purchasing strategies.
- Worked with suppliers, manufacturers and internal departments.
- Maintained a database of approved suppliers.
- Built and maintained relationships with suppliers and vendors.
- Negotiate lower pricing.
- Created reports and documents as requested by the office manager.
Education
Master of Business Administration - HR & Marketing
Gautam Budh Technical University
Noida01.2011
Bachelor of Science - Biotechnology Honours
Institute of Applied Medicine & Research
Ghaziabad01.2009
Skills
- MS Excel advanced
- Far Vision/4QT
- Customer retention and relationship management
- RERA compliance and documentation
- Legal coordination and grievance handling
- Post-sales services for commercial and residential projects
- Experience in documentation, such as agreements, handover, and possession formalities
- Collections and dues management
- Project handover for residential and commercial properties
- Home loan assistance and bank coordination
Certification
Certificate in Medical Lab Technology, Rajasthan Vidhyapeeth University, Ghaziabad
Date Of Birth
05/01/86
Personal Information
Marital Status: Married
Languages
- Hindi, First Language
- English, B2 Upper Intermediate
References
On request
Father Name
Late Shri. Baij Nath Tyagi
Area Of Expertise
- CRM Strategy Development, Develop and implement comprehensive CRM strategies to enhance customer engagement and retention., Analyse customer data and feedback to identify trends, insights, and areas for improvement.
- Customer Relationship Management, Build and maintain strong relationships with key customers and stakeholders., Ensure the delivery of high-quality customer service and support.
- Team Leadership, Lead, mentor, and develop the CRM team, fostering a collaborative and high-performance culture., Conduct regular performance reviews and provide feedback and coaching.
- Data Analysis and Reporting, Oversee the collection, analysis, and reporting of customer data to inform decision-making., Utilize CRM software to track and manage customer interactions and data.
- Process Improvement, Identify and implement process improvements to streamline CRM operations and enhance efficiency., Stay updated with the latest CRM technologies and best practices.
- Collaboration, Work closely with sales, marketing, and product teams to align CRM efforts with business goals., Coordinate with IT and other departments to ensure seamless integration of CRM systems.
- Customer Retention and Loyalty Programs, Develop and manage customer retention programs and loyalty initiatives., Monitor the effectiveness of these programs and adjust strategies as needed.
Timeline
Assistant General Manager (SAYA STATUS)
Alisa infratech Pvt Ltd.
08.2024 - Current
General Manager - Customer Relationship Management
SAYA Homes Pvt. Ltd.
09.2013 - 07.2024
Assistant Manager - Purchase & Store
Matrix Clothing Company
09.2011 - 09.2013
Master of Business Administration - HR & Marketing
Gautam Budh Technical University
Bachelor of Science - Biotechnology Honours
Institute of Applied Medicine & Research
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