Abhishek Uday Patil
Dhule,MH
Summary
Results-driven Security Managed Services Analyst with over 3.6 years of specialized experience in Zscaler technologies, including ZIA, ZPA, and ZDX, and a strong focus on Zero Trust and cloud security operations. Proven expertise in incident management, troubleshooting, and escalation handling, complemented by a commitment to SLA/OLA compliance. Skilled in application onboarding and App Connector migrations, consistently ensuring secure and seamless enterprise environments. A proactive approach to problem-solving enhances operational efficiency and strengthens organizational security posture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Delivery Associate
Accenture
Navi Mumbai, Maharashtra
03.2022 - 06.2024
CLIENT: - Arthur J. Gallagher & Co
Security Managed Services Analyst
Accenture
Navi Mumbai, Maharashtra
06.2024 - Current
CLIENT: - SC Johnson
- Experienced Zscaler Administrator with expertise in ZIA, ZPA & ZDX platforms.
- Skilled in providing Level 1 & Level 2 support, escalation handling, and troubleshooting.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency.
- Proficient in SLA/OLA reporting, capacity metrics, and performance monitoring.
- Hands-on experience in Zscaler Zero Trust Exchange management and incident log analysis.
- Handled application onboarding, SIPA configuration, GRE tunnel creation/migration.
- ZCC App upgrades on MacOS & Windows platforms & App Connector migrations in RHEL9 Linux OS.
- Experienced in hardware/software/network diagnosis and routing issues to L2/L3 teams.
- Mentored junior analysts on best practices in data analysis and project management methodologies.
- Adept at ensuring 24x7 production environment support across global regions.
Education
Bachelor of Technology - Computer Science
SSVPS College of Engineering
08.2021
Skills
- Zscaler Zero Trust Exchange (ZTE)
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Zscaler Digital Experience (ZDX)
- Palo Alto Firewall
- Time management
Certification
- Zscaler Internet Access (ZIA) Administrator Certification
- Data Protection (EDU – 220)
- Microsoft Security, Compliance, and Identity Fundamental (SC - 900)
Timeline
Security Managed Services Analyst
Accenture
06.2024 - Current
Security Delivery Associate
Accenture
03.2022 - 06.2024
Bachelor of Technology - Computer Science
SSVPS College of Engineering