Abhishek Ujjwal
Khanpur
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Manager, Operations
Edustori
1 2024 - Current
- Operations Management: - Oversee daily operations of education consultancy firm - Manage team of counselors and administrative staff - Develop and implement strategies to optimize efficiency and productivity
- Customer Interaction and Counseling: - Handle customer interactions, inquiries, and complaints - Provide counseling services to clients regarding education options, programs, and requirements
- Collaboration and Compliance: - Maintain updated knowledge of educational trends, policies, and regulations - Collaborate with educational institutions and partners - Ensure compliance with relevant laws and regulations
- Application Processing: - Handle application filling and document uploads - Check and manage pendency of documents to ensure timely processing
Back Office Associate
Vodafone Idea
12.2022 - 01.2024
- Data Management: Develop and implement data collection procedures to ensure data quality and consistency.
- Reporting and Analysis: Create and generate regular and ad-hoc reports for different departments and management levels
- Utilize reporting tools to transform raw data into meaningful insights and visualizations
- Report analyzer for Business Head & COO.
- Process Improvement: Identify opportunities to enhance data collection processes, reporting efficiency, and data accuracy
- Collaborate with cross-functional teams to implement process improvements and automation
- Customer Support: Handling of escalated cases to corporate teams
- Customer experience improvement from issue on national level.
Education
12th -
Sitamarhi Central School
10th - undefined
The Cambridge International School
B.com -
Delhi University - SOL
Skills
Advance Excel
Certification
Participation in Shri Ram Trading challenge 2023 organized by SRCC (India's topmost commerce college)
Hobbies
• Photography: Capturing moments and
expressing creativity through photography,
with a focus on landscapes and street
Photography.
• Hiking and Outdoor Exploration: Enjoying
the outdoors, staying active, and
discovering new trails and natural
landscapes.
• Music Appreciation: Attending live music
performances and expanding music
knowledge across genres.
Timeline
Digital Marketing Fundamentals by IIDE
08-2024
Participation in Shri Ram Trading challenge 2023 organized by SRCC (India's topmost commerce college)
12-2023
Back Office Associate
Vodafone Idea
12.2022 - 01.2024
Assistant Manager, Operations
Edustori
1 2024 - Current
12th -
Sitamarhi Central School
10th - undefined
The Cambridge International School
B.com -
Delhi University - SOL
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