Abhishek Upadhyay
Vasai (E), Maharashtra
Summary
Dynamic Hotel Service Attendant with a proven track record at Sudima Hotels, excelling in customer service and problem solving. Skilled in fostering positive guest experiences, efficiently managing registration, and resolving issues with a proactive approach. Demonstrates exceptional telephone etiquette and teamwork, contributing to significant improvements in guest satisfaction.
Overview
1
1
year of professional experience
Work History
Hotel Service Attendant
Sudima Hotels
Rotorua
12.2023 - 06.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed the reception area, including keeping it clean and organized.
- Processed payments and updated accounts to reflect balance changes.
- Responded to inquiries from both internal and external customers regarding procedures or services offered by the organization.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Hospitality Management
AISSMS College of Hotel Management & Catering Tech
Maharashtra, India07-2025
High School Diploma -
Stann Knowledge Campus
05-2022
Skills
- Telephone etiquette
- Enhanced Customer service
- Hospitality services
- Property management systems
- Problem Solving
Accomplishments
- Participated and created a world record in World Book of Records
- Recognized as Employee of the Month at Sudima Hotels
Hobbies
- Watching & Playing Football (Soccer)
- Playing Video Games
References
- Dr. Sameer Diwanji | Training and Placement Head | AISSMS College of Hotel Management | Cell: +91-83088 20609 | Email: sameerdiwanji@yahoo.co.in
- Dania McRae, Operations Manager | Sudima Lake Rotorua | Cell: +64 27 937 9885 | Email: daniam@sudimahotels.com
Timeline
Hotel Service Attendant
Sudima Hotels
12.2023 - 06.2024
Bachelor of Science - Hospitality Management
AISSMS College of Hotel Management & Catering Tech
High School Diploma -
Stann Knowledge Campus
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