Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Abhishek Upadhyay

Mira Bhayandar

Summary

Adept at deploying and maintaining IT infrastructure, I significantly enhanced system efficiency at Astreya Consultancy. Specializing in advanced troubleshooting and Python development, my proactive approach and ability to resolve complex technical issues have consistently improved customer satisfaction. My expertise in Linux administration and a strong knack for effective communication underscore my comprehensive skill set.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist III

Astreya Consultancy India Pvt Ltd
Mumbai
04.2022 - Current
  • Provided remote and on-site technical support for client desktop hardware, software, and network connectivity issues.
  • Installed and configured computer hardware, operating systems, applications, and networks.
  • Resolved escalated customer service inquiries related to desktop equipment.
  • Monitored system performance metrics to ensure the proper functioning of the IT infrastructure.
  • Responded to technical support inquiries via phone, email, and chat, diagnosing and resolving software and hardware issues promptly.
  • Maintained organized and secure IT storage areas, ensuring equipment was stored safely to prevent damage.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.

Technical Support Specialist

JIO HAPTIK PVT LTD
09.2021 - 04.2022
  • Adjusted technical support strategies, guided users through solutions, resolved calls, solved customer issues, and created debugging documentation.
  • Supported chat bot deployment and addressed end user queries to ensure smooth implementation and maintenance.
  • Developed APIs and provided support for chatbot applications using Python.

Desktop Support Specialist III

INTANDEM SOLUTIONS PVT LTD
12.2019 - 08.2021
  • Involved in 3D visualizer development, answered customer inquiries, produced reports, and worked on projects to increase customer engagement.
  • In-House 3D Visualizer: 3D Visualization Application.
  • Channel Connect ERP: ERP and Billing Software in Asian Paints Stores.
  • A crucial role in in-house 3D visualizer development, content management, and integration with existing in-store technologies.

Technical Support Associate II

TELEPERFORMANCE
11.2018 - 12.2019
  • Handled customer inquiries, produced reports, and worked on projects to enhance customer engagement.

Education

Bachelor of Engineering - Computer Engineering

Thakur College of Engineering & Technology
Mumbai
08.2017

Diploma in Computer Engineering - Computer Engineering

Thakur Polytechnic
Mumbai
08.2014

Skills

  • Programming: C, C, VB, Java, Python
  • Web Programming: HTML5, CSS3, JavaScript
  • Database: MYSQL, MSSQL, MongoDB
  • Reporting: Excel, Crystal Reports, PowerPoint
  • Visual Studio, Eclipse
  • Networking: Basic Linux/Unix Knowledge
  • Advanced troubleshooting
  • IT security protocols
  • Linux administration
  • Server hardware maintenance

Certification

  • Cisco Certified Network Associate : 99df4677aea24d24b9c8cfc32d5e9a35
  • Cisco Certified Specialist - Enterprise Core : 3c24accef8194a54bf34d72151cfb214
  • Google IT Support Professional Certificate

Accomplishments

  • Customer Focus
    Exceed customer expectations and wow
  • Teamwork
    Help team(s) reach and accomplish goals

Timeline

Desktop Support Specialist III

Astreya Consultancy India Pvt Ltd
04.2022 - Current

Technical Support Specialist

JIO HAPTIK PVT LTD
09.2021 - 04.2022

Desktop Support Specialist III

INTANDEM SOLUTIONS PVT LTD
12.2019 - 08.2021

Technical Support Associate II

TELEPERFORMANCE
11.2018 - 12.2019

Bachelor of Engineering - Computer Engineering

Thakur College of Engineering & Technology

Diploma in Computer Engineering - Computer Engineering

Thakur Polytechnic

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Abhishek Upadhyay