ABHISHEK V
Senior Operations analyst- Background verifications
Bangalore
Summary
Driven and detail-oriented professional with a history at Aegis Limited and First Advantage Global Operating Center Pvt Ltd, specializing in customer support and background verification processes. Achieved 100% accuracy in critical operations, demonstrating hardworking nature. Known for flexibility, quick learning ability, and maintaining high productivity.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
Work History
Senior Operations Analyst
First Advantage
03.2019 - Current
- First Advantage Global Operating Center Pvt Ltd
- Specialized in criminal and Education background verification.
- Processing NSOR and HITFULLMENT orders with 100% Accuracy.
- Executive activities to meet TAT (Turnaround Time).
- Specialized in Employee background verification with 100 % Accuracy.
- Working into multiple court sites and supporting to new joiners.
- To maintain high quality and productivity within team
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
Senior Operations Executive
Aegis BPO
1 2018 - 2 2019
- Aegis limited
- Chat process- Responding customers about jio SIM related queries via chat and maintaining good CSAT overall.
- Resolved problems, improved operations and provided exceptional service
- Organized and detail-oriented with strong work ethic
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
Education
Mechanical Engineering -
East Point College of Engineering
Bangalore, India 06.2011 - 04.2015
Diploma in Mechanical Engineering -
Sri Jayachamarajendra Government Polytechnic
Bangalore, India 06.2008 - 04.2011
SSLC -
Sree Venkateshwara English School
Bangalore, India 01.1996 - 04.2008
Skills
CATIA, AUTOCAD, ANSYS, MS OFFICE
Flexible and adoptable to any environment
Hard working nature
Quick Learner
Teamwork and Collaboration
Friendly, Positive Attitude
Computer Skills
Achievementsawards
- Participated in the training programme conducted on "BASIC MECHATRONICS" by the VTU-BOSCH REXROATH centre of competence in Automation technology in Mysore.
- Efficiently co-ordinated, volunteered and participated in various and cultural events conducted in college.
- Participated and won several medals for 'CRICKET' in school and college.
- Achieved Spot Award for learning Many Court sites.
- Achieved Best Performer Award for 4 continuous quarters by maintaining 100% Quality and efficiency. Conducting process improving activities to meet quality.
- Best employee of the year 2020-2021. Promoted as Senior Operations analyst for assisting the team to meet client expectation, mentoring and reporting to team leads and line managers. Handled Abay for 5 batches.
Personal Information
- Date of Birth: 09/23/1992
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that above mentioned information is true to the best of my knowledge and belief. Positive attitude towards learning and work.
Timeline
Senior Operations Analyst
First Advantage
03.2019 - Current
Mechanical Engineering -
East Point College of Engineering
06.2011 - 04.2015
Diploma in Mechanical Engineering -
Sri Jayachamarajendra Government Polytechnic
06.2008 - 04.2011
SSLC -
Sree Venkateshwara English School
01.1996 - 04.2008
Senior Operations Executive
Aegis BPO
1 2018 - 2 2019
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