Abhishek Verma
G1 2nd floor Shakarpur Main Market
Summary
Experienced with office management, including schedule coordination and administrative support. Utilizes organizational skills to maintain efficient office operations. Track record of fostering collaborative work environment and adapting to changing demands.
Overview
10
10
years of professional experience
Work History
Admin & Office Executive
Guild King Pvt Ltd.
08.2019 - Current
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Handle the product or event related query by Phone, Message or Emails
- Keep Track record of orders in CRM and manage the different clients for subsequent delivery
- Maintain leave & attendance records of the Employees, Housekeeping staffs etc
- Travel Management: Air Ticket, Bus Ticket, Train Ticket Booking, Accommodation.
- Vendors Bill processing to Finance and Follow up with Finance for vendor and others payment.
- Manage daily expenses and petty cash for daily needs as per office requirement.
- Provided administrative support to ensure smooth day-to-day operations, managing schedule.
- Prepare daily, weekly, and monthly report follow up & correspondence.
Client Support Executive
Careesma India Pvt Ltd
04.2016 - 06.2019
- Contributed to the improvement of internal systems by sharing client feedback with relevant departments.
- Collaborated with cross-functional teams to identify and resolve recurring client issues.
- Increased client retention rate through exceptional customer care during account management activities.
- Reduced average resolution time by implementing effective troubleshooting techniques in daily tasks.
- Client Contact.
- Develop and maintain relationships which benefit client!
- Take accurate enquiry details from Clients!
- Emailing
- Maintain accurate records of all contacts with clients!
Customer Support Executive
Aegis Ltd.
11.2014 - 12.2015
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Contact with Customer regarding the renewal of their Insurance Policies
Education
MBA - Business Administration
IEC College of Engineering And Technology
Greater Noida, India07-2014
Bachelor of Science - BCA
Annamalai Universtity
Distance06-2012
Skills
- Office administration
- Calendar management
- Meeting facilitation
- Document management
- Online Support
- Daily Petty Cash Management
- Travel arrangements
- Ticketing System
- Data entry
- Administrative Support
- Expense tracking
- Proficient in [Customer Support Software, Microsoft Office, Tally etc]
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Admin & Office Executive
Guild King Pvt Ltd.
08.2019 - Current
Client Support Executive
Careesma India Pvt Ltd
04.2016 - 06.2019
Customer Support Executive
Aegis Ltd.
11.2014 - 12.2015
MBA - Business Administration
IEC College of Engineering And Technology
Bachelor of Science - BCA
Annamalai Universtity
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