Abhishek Virdi
Mohali
Summary
Dynamic IT Associate Engineer with proven expertise at TechPio Services LLP in managing backup solutions and enhancing user support for Microsoft 365. Skilled in configuring security tools and optimizing helpdesk operations, I excel in troubleshooting and customer service, ensuring seamless IT experiences and robust data protection.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Associate Engineer
TechPio Services LLP
01.2024 - Current
- Providing end-user support for Office 365, Azure AD, and MFA
- Managing Microsoft 365 Groups, Distribution Lists, and Shared Mailboxes
- Managing backup and recovery solutions (Veeam, Acronis, Datto BCDR, Microsoft 365 Backup)
- Developed and managed ThreatLocker policies to enhance endpoint security
- Working with security tools including Bitdefender, Huntress, SaaS Alerts, and ThreatLocker
- Provided remote desktop support and managed helpdesk tickets to resolve user issues efficiently
- Configured email connectors and setup tables in ConnectWise Manage to streamline communication processes
Junior IT Administrator
SankalpIT
Mohali
01.2021 - 12.2023
- Installed, configured, and maintained computer systems to ensure optimal performance
- Troubleshot hardware and software issues to restore functionality and minimize downtime
- Managed user accounts through creation, modification, and deletion to maintain secure access
- Delivered helpdesk support and remote desktop services to enhance user experience and troubleshoot problems.
- Backup and recovery operations
Education
Bachelor of Computer Applications -
Diploma in Network Administration -
Jetking
ChandigarhSkills
- Help Desk Support
- FTP
- Remote support
- IT support
- Troubleshooting
- Active Directory
- Azure AD
- ConnectWise Manage
- ConnectWise Automate
- Ninja RMM
- ThreatLocker
- ThreatLocker setup
- Avanan
- Proofpoint
- Dark Web
- RocketCyber
- SaaS Alerts
- Huntress
- Microsoft 365
- Microsoft 365 Backup
- Datto BCDR
- Datto Backup
- Barracuda Backup
- Acronis
- Veeam
- Bitdefender
- Axcient
- Computer maintenance
- Hardware upgrades
- Windows 7
- Windows 10
- Windows 11
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- DHCP
- DNS
- FTP
- Windows Deployment Services
- System installation
- Technical documentation
- IT asset management
- Account management
- Maintenance
- ConnectWise Manage
- Help desk
- Technical documentation
- Computer maintenance
- Hardware upgrades
Projects
- User Onboarding, User onboarding, Microsoft 365 setup, MFA configuration, and system setup., 50+
- Email Migration, Email migration to Microsoft Exchange Online with mailbox verification.
- System Migration, System and workstation migration including data transfer and reconfiguration.
Certification
- National Skill Development Corporation (IT-ITeS Sector, Level 2)
- Computer and Operating System Security
- Cybersecurity Identity and Access Solutions using Azure AD
- Cybersecurity Solutions and Microsoft Defender
- Cybersecurity Threat Vectors and Mitigation
- Introduction to Networking and Cloud Computing
- AWS Cloud Practitioner Essentials
- Liongard Academy Certification
- Microsoft Azure Administrator Certification
- Cybersecurity Management and Compliance
- Advanced Cybersecurity Concepts and Capstone Project
- Cybersecurity Tools and Technologies
Hobbies and Interests
- Working out
- Travelling
Languages
English
Advanced (C1)
C1
Timeline
IT Associate Engineer
TechPio Services LLP
01.2024 - Current
Junior IT Administrator
SankalpIT
01.2021 - 12.2023
Bachelor of Computer Applications -
Diploma in Network Administration -
Jetking