ABHISHEK WAHANE

Loop Health is an InsurTech company that provides affordable insurance planes for corporate such as Group Medical Cover, GPA & GTL further we do have our own SAAS-based platform for endorsement, enrollment, and mobile application.

My Role:

• Experienced in managing the relationship with Enterprise Accounts @CXO level
• Servicing the existing Customer base by providing them extended support for Endorsement, claims, App Issues etc.
• Responsible for maintaining a high level of CSAT
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Collaborated with sales and product teams to address customer success objectives.
• Encourage maximum adoption & driving usage/consumption of the Loop Health App
• Focusing on customer satisfaction to ensure that CLTV (customer lifetime value) increases Year-on-Year
• Responsible for renewals and ensuring/maintaining the ARR (Annual Recurring Revenue
• Diligently work with the client throughout the year to identify expansion (up-sell & cross-sell) opportunities
• Engaging with the clients throughout the year and updating them with new features & developments
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Ensure the correct products and services are delivered to customers in a timely manner
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Presently Managing a portfolio of more than 13 CR.
• I have extensively for for Startup project were group of Startup founder are their in the policy and if they are expanding their workforce then I have help them for taking the Group Medical Insurance and other Non-EB policies as well.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Utilized customer feedback to inform changes and improvements to customer success plans.
• Created and maintained comprehensive customer success documentation for internal and external use.
• Established strong relationships with key customers, resulting in increased customer loyalty.

Classplus was born out of an urge to redefine classroom engagement in this country. A tutor's activities should be simplified, a kid's learning curves should be personalized and a parent should be continually notified.

My Role:

• Drive customer’s business growth on the platform by helping them create and monetize their content effectively and increase their online presence.
• Build a relationship of trust with assigned Customers to ensure high levels of engagement and retention.
• Provide Knowledge on Marketing so that the customers can utilize the benefits of In-App features such as App notifications to 1lacs+ students, creation of coupon code on the festival occasion and run the sale for a limited period time.
• I was handling the clients who are already their on YouTube and has great follower base so I use to encourage the customer to sell more content on the App and earn money through running multiple discounts on courses.
• Make full use of up/cross-selling avenues to create a win-win for our customers.
• Single stakeholder for Best-in-Class Customer experience post-sales
• Cross-function for smooth customer experience with different functions such as Operations, Tech,Finance, and others.
• Monitored metrics and developed actionable insights to improve efficiency and performance.

Housing.com is a Mumbai-based real estate search portal that allows customers to search for housing based on geography

My Role:

• Responsible for Pre-sales, Lead generation, and Business Development in assigned territory.
• Responsible for end-to-end sales from lead generation to the closure of orders and payment follow-up.
• Provide presentations to the clients on daily basis & suggesting to them the suitable Package/ Product as per their requirements.
• Concept selling, Space selling for the portal according to availability.
• Renewal & upsell of the existing clients throughout the territory.
• Providing service to the existing client and taking reference to build a new client.
• Providing after-sales tech support to the clients for posting their properties & making them live on time.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

IndiaMart is the largest online marketplace connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals

My Role:

• To generate leads & identify decision makers within targeted leads and initiate the up-selling process.
• To penetrate all targeted accounts and originate up-selling opportunities for the company products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• I was responsible for client retention, per-client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• To ensure that all payments are collected as per the company payment terms.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Narottamdas & Company is Basically Petrochemical Industry that deals with private as well as government units Plants Such as NTPC, IOCL, HPCL, Ordinance Factory, Gun Carriage Factory, Grey Iron Foundry, and BHEL

My Role:

• Responsible for Pre-sales, Lead generation, and Business Development in assigned territory.
• Responsible for end-to-end sales from lead generation to the closure of orders and payment follow-up.
• Client requirement-specific Solution Proposition & Selling.
• Planning and co-ordination of Marketing activities, in alignment with sales strategies.
• Collaborated with sales and marketing departments to support client acquisition.
• Key/Major account development and handling.

CGPA:- 6.77