Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
AssistantManager
ABHISHEK WAKALEY

ABHISHEK WAKALEY

Business Analyst
Nagpur

Summary

Experienced professional with 5+ years of expertise as Business Analyst, Key Account Management and Sales. Proven ability to analyze data and develop effective business strategies to drive revenue growth. Skilled in building and maintaining strong customer relationships and delivering exceptional results through effective collaboration.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
3
3
Languages

Work History

Business Analyst

Zomato
Nagpur
04.2021 - 08.2023
  • Develop and implement growth strategies to increase revenue and market share
  • Conduct market research and analysis to identify growth opportunities and market trends
  • Collaborate with cross-functional teams to develop and execute business plans
  • Analyze and interpret data to provide insights and recommendations to senior management
  • Monitor and evaluate the effectiveness of growth initiatives and adjust strategies as needed
  • Contributed to development of user stories, ensuring these were well-written and met definition of Ready.
  • Utilized JIRA to track user stories and sprint progress.
    Led release planning and roadmap sessions.
  • Facilitated daily stand-up meetings, sprint planning, sprint review and retrospective meetings in Agile environment.
  • Created and maintained RAID (Risk, Assumptions, Issues, and Dependencies) documents ensuring that potential project risks and issues were proactively identified and mitigated.
  • Led backlog grooming sessions with development team.

Achievements:

  • Developed and implemented a customized account management strategy for a top-tier client, resulting in a 14% increase in client retention rates and a 26% increase in annual revenue.
  • Led a team of account managers to drive various projects for the city.
  • Awarded "Top Performer" for consistently exceeding targets and providing excellent customer service in 2022.
  • Leading various projects related to incremental revenue generation, resulted in adding 11 Lakhs of incremental value monthly.

Key Accounts Manager

Zomato
Nagpur
10.2019 - 03.2021
  • Provide leadership and mentorship to account managers and other team members, ensuring the development of a high-performing team.
  • Conduct regular business reviews with clients to discuss performance metrics, address any issues and identify opportunities for growth.
  • Collaborate with cross-functional teams to ensure successful delivery of products and services to key accounts.
  • Manage and grow relationships with key accounts, ensuring client satisfaction and retention.

Achievements:

  • Successfully increased sales revenue by 18% (2023) for key accounts through effective relationship building, strategic planning, and cross-selling of products and services.
  • Achieved contract renewal of 95% with key accounts in 2022-23 , resulting in a 44% increase in contract value.
  • Led projects such as Z Markets and Z Kitchens.
  • Experience in city launch.

Sales Manager

Zomato
Nagpur
03.2018 - 09.2019
  • Direct and manage a team of 5 sales representatives, consistently exceeding sales targets by an average of 14% per quarter.
  • Develop and implement sales strategies to achieve revenue growth and expand the company's restaurant base, resulting in 40% increase in zone penetration year-over-year.
  • Monitor and analyze sales data and metrics, providing insights and recommendations to senior management to optimize sales processes and drive revenue growth.
  • Achieved 1500+ acquisitions which results in 50% of the existing supply for the city.

Education

MBA - Marketing & Operations

Institute of Management Technology
Nagpur
05.2016 - 03.2018

Bachelor of Engineering - Mechanical Engineering

St. Vincent Pallotti College of Engineering
Nagpur
03.2012 - 05.2015

Diploma in Engineering - Mechanical Engineering

Shri Datta Meghe Polytechnic
Nagpur
03.2012 - 05.2015

Skills

Leadership and mentorship

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Technical Skills

  • MS Office Suite
  • Agile-Scrum
  • Scrum
  • JIRA
  • Trello/ Basecamp
  • Google Analytics
  • Lucid Chart/Balsmiq

Certification

The Fundamental of Digital Marketing

Timeline

Become a Product Manager

04-2023

Business Analyst

Zomato
04.2021 - 08.2023

The Fundamental of Digital Marketing

07-2020

Key Accounts Manager

Zomato
10.2019 - 03.2021

Sales Manager

Zomato
03.2018 - 09.2019

MBA - Marketing & Operations

Institute of Management Technology
05.2016 - 03.2018

Bachelor of Engineering - Mechanical Engineering

St. Vincent Pallotti College of Engineering
03.2012 - 05.2015

Diploma in Engineering - Mechanical Engineering

Shri Datta Meghe Polytechnic
03.2012 - 05.2015
ABHISHEK WAKALEYBusiness Analyst