Abhishek Yadav
Delhi NCR
Summary
Driven by a passion for excellence at HCL Technologies, I excelled as a Senior IT Analyst, achieving a distinguished performance rating above 9/10. My expertise in application packaging, particularly with InstallShield and .bat scripting, combined with my unwavering dedication to team support, significantly enhanced IT system efficiencies and user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
HCL Technologies
Noida
01.2021 - Current
- Expertly processed and prioritized a high volume of 15-20 daily tickets, swiftly responding to requests, queries, and technical assistance by web tickets within defined SLAs, and deploying the required assistance.
- Consistently demonstrated exceptional technical prowess, and a relentless commitment to excellence, surpassing performance expectations with a 'Distinguished Performance' rating above 9/10.
- Earned appreciation for 'Team Support' and 'Above & Beyond - Call of Duty,' showcasing unwavering dedication, and the ability to deliver outstanding L1/L2 support.
- Utilized 10+ tools such as AVAYA, JIRA, Microsoft Teams, Jabber, Webex,SCCM, WorkspaceOne, InstallShield, Mattermost, Outlook to optimize workflows and enhance communication.
- Worked on enabling user accounts, resetting passwords in Active Directory, pushing and installing applications through SCCM, and installing and troubleshooting VPN applications: Cisco AnyConnect, RSA, and MobilePass+, Outlook etc.
- Remotely administered servers for any issues related to the Microsoft Windows operating system, and worked with Microsoft Support when required.
- Troubleshot peripheral devices, such as printers and scanners, and issues with wired and wireless networks.
- Performed root cause analysis when incidents occur in order to determine corrective actions.
- Evaluated existing IT systems to identify areas needing improvement or upgrades.
- Writing batch scripts to handle installation, uninstalling, and configuring software on end-user machines (e.g., handling file copies, registry edits, and environment variables).
- Utilizing InstallShield to create custom installation wizards that integrate database setup, licensing checks, and configuration management.
- Troubleshooting installation failures using logging mechanisms from InstallShield and .bat scripts.
- Creating silent installers using InstallShield and .bat files to allow for automated deployment across multiple machines without user interaction.
Education
Bachelors of Business Administration - Computer Applications
Savitribai Phule Pune University
Pune, Maharashtra04.2019
Skills
- Bomgar
- Mobile Pass
- Vmware Horizon
- Cisco VPN
- PGP
- Workspace One
- SCCM
- Application packaging
- ITIL framework
- Application Packaging: InstallShield, bat scripting
- Deployment Automation: Windows Installer
- Operating Systems: Windows 10/11, Windows Server
- Scripting and Automation: Batch files (bat), PowerShell, Python
Websites
Certification
- IT Training
- Microsoft Windows Server 2016 Training for Beginners
- CompTIA Network+
- Fundamentals of Cybersecurity
- CompTIA A+
- Application packaging
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior IT Analyst
HCL Technologies
01.2021 - Current
Bachelors of Business Administration - Computer Applications
Savitribai Phule Pune University