ABHISHEK Y P
Bangalore
Summary
Having an experience of 05+ years in customer service. Highly motivated results-driven and innovative individual with strong leadership qualities in achieving results, balancing operational efficiencies. Excited about the prospect of working with top Corporations to improve the customer experience and increase retention through quick resolution of any customer concerns.
Overview
6
6
years of professional experience
Work History
Academic Counselor
EDUMPUS International Pvt Ltd
06.2023 - Current
- Understand Customer profile & problems to explain implication of ineffective learning methods
- Advise students/ parents for their learning needs through structured Counseling Sessions
- Provided support and guidance to students experiencing academic and personal troubles.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Senior Officer
VFS Global Services Pvt Ltd
03.2018 - 04.2023
- The Job responsible in examining and assessing the admissibility of visa documentation according to existing government regulation which is received on daily basis from clients
- Handling customer care E-mails and respond to the quires within the given timelines up to 80-100 mails per day
- Reconcile and prepare challans for deposit to bank vendor with the supporting documentation
- Additionally, in responsible of retrieve digital payments and cash receipts of the business day from counters which was collected from clients
- Actively worked to display a courteous and empathetic attitude to customers.
- Provided strong leadership to enhance team productivity and morale.
Education
Bachelor of Business Management -
Davan Institute of Advanced Management Studies
Davanagere, Karnataka2015
2nd PUC - EBAC
Nutana PU College, Davanagere
Davanagere, Karnataka2012
SSLC -
Maganuru Basappa High School
Davanagere, Karnataka2010
Skills
- Critical Thinking
- Decision-Making
- Staff Supervision
- Team work
- Excellent Oral and Written Communication
Additional Information
Awarded Champion of the month for the internal Audit clearance 2019 - VFS Global Services Pvt Ltd
Awarded Best Employee of the year 2022 - VFS Global Services Pvt Ltd
Languages
Kannada
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Academic Counselor
EDUMPUS International Pvt Ltd
06.2023 - Current
Senior Officer
VFS Global Services Pvt Ltd
03.2018 - 04.2023
Bachelor of Business Management -
Davan Institute of Advanced Management Studies
2nd PUC - EBAC
Nutana PU College, Davanagere
SSLC -
Maganuru Basappa High School