Abhishek Chaudhary
Jaipur
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Teleperformance
Jaipur
12.2024 - 12.2025
- Handling team of 20+ associates - Customer Care Executive
- Managing the KPIs and target achievement of the team
- Coaching team members and ensuring target and quality score achievement
- Collaborating with multiple departments to develop streamline processes for seamless customer interactions.
- Improving CRM operations efficiency by streamlining processes and implementing new technologies.
- Reviewing and analyzing performance metrics to identify areas of opportunity to drive performance improvement
- Calibrating with workforce management to execute daily staffing plans, identifying significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve SLs.
- Overseeing daily operations, monitoring team activities to ensure adherence to company policies and procedures.
- Conducting regular reviews of team's performance metrics, identifying areas requiring improvement and development opportunities.
- Establishing clear goals for the team, providing direction and motivation towards achieving those objectives.
- Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- One of the world's largest E-commerce Giant process.
- Led team meetings to align goals and enhance communication.
- Monitored performance metrics and provided feedback for improvement.
- Developed strategies for problem solving and conflict resolution among team members.
Customer Care Executive
Teleperformance
06.2019 - 11.2021
- Trained and Mentored new hires
- Ensured monthly target/KPIs achievement
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound volume while ensuring timely and accurately resolution of customer queries.
- Cross-trained and provided backup support for various line of businesses.
- Increased efficiency and performance by monitoring team member productivity and providing feedbacks.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Collaborated with different departments to enhance customer service experience via process deep-dives.
- One of the world's largest E-commerce Giant process.
- Educated customers on product features and services available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Arts - English
Agra University
Agra11-2024
XII - PCM
Jeevan Jyoti Global School
Palwal01-2018
Skills
- Staff Development
- Team Leadership
- BQ Management
- Process Improvements
- Problem-Solving
- Performance Management
- Microsoft Office
- Customer Service
- Lean Six Sigma Yellow Belt Certified
- KPI tracking
- Process optimization
- Effective communication
- SMART goals
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
Lean Six Sigma Yellow Belt Certified
Accomplishments
Best Supervisor of the Quarter 4
Interested In
- Playing badminton
- Watching Anime
Timeline
Team Leader
Teleperformance
12.2024 - 12.2025
Customer Care Executive
Teleperformance
06.2019 - 11.2021
Master of Arts - English
Agra University
XII - PCM
Jeevan Jyoti Global School