Abhishek Choudhary
Bengaluru
Summary
Experienced Subject matter expert looking to apply knowledge and abilities to make positive impact on client based response times. Organized, attentive and motivated to strengthen structures, improve program quality and control costs in order to maximize service outreach. Proficient in contributing to committees overseeing all aspects of trauma handling, disaster response and crisis management.
Overview
4
4
years of professional experience
Work History
Incident Management Specialist (Subject Matter Expert)
Capillary Technologies Private Limited
Bangalore
- Problem Identification and Resolution: Proven ability to quickly identify and analyze incidents, assessing their impact on business operations and swiftly implementing effective solutions
- Communication and Coordination: Strong communication skills in coordinating with cross-functional teams during incidents, ensuring timely and accurate information flow to all stakeholders
- Incident Response Planning: Experienced in developing and implementing comprehensive incident response plans to minimize downtime and mitigate potential risks
- Prioritization and Time Management: Demonstrated skill in prioritizing incidents based on severity and urgency, efficiently allocating resources, and meeting tight deadlines
- Root Cause Analysis: Proficient in conducting thorough root cause analyses to identify the underlying issues contributing to incidents, facilitating long-term resolution and preventing recurrence
- Documentation and Reporting: Detail-oriented in documenting incident details, resolutions, and post-incident reports, providing valuable insights for continuous improvement
- Adaptability and Stress Management: Able to thrive in high-pressure situations, maintaining composure and adaptability while effectively leading incident response efforts
- Collaborative Problem-Solving: Skilled in fostering a collaborative environment for problem-solving, encouraging team members to contribute ideas and expertise during incident resolution
- Continuous Improvement: Proactively involved in refining incident management processes, incorporating lessons learned from previous incidents to enhance overall resilience.
Senior Operation Executive (Credit & Capital Financing Executive)
Udaan India Private Limited
04.2019 - 07.2021
- Worked as a Credit Operations Executive for Hiveloop Capital Pvt Ltd (Udaan) & Indusage Techapp Private Limited
- Provided excellent support for loan initiation and closure through mail and verbal communication
- Recognized as the best performer and multitasker on the floor
- Assisted in document verification, auditing of payments, and automated processes during SAR COV-19 scenarios
- Enforced NACH signatory standards for process efficiency
- Managed payments tracking, resolution, and process improvements in both office and work-from-home settings.
Customer Service Specialist (Escalation Desk)
BigBasket
05.2018 - 11.2018
- Maintained quality standards during customer interactions, received valuable feedback, and managed escalated calls during peak demand
- Awarded for highest calling and best customer feedback.
Technical Analyst & SAP CRM Executive
Concentrix
01.2017 - 10.2017
- Worked as a Customer Support Advisor for the Apple Project mail process, providing efficient support via CRM tools (GSX, GCRM, GCX)
- Assisted in Apple Service Provider Pre-Examination Portfolio Validation via emails and provided timely updates to management.
Education
Corporate BBA + MBA - AI And Digital Marketing
Gems B School
02.2024
Bachelor of Computer Application -
Bangalore University
01.2013
Skills
- Conducted internal data-based analysis to enhance server bandwidth for weekend customer approaches, ensuring zero crash downtime
- Proficient in API usage, log analysis, and multitasking for efficient issue resolution
- Strategic Planning
- Partnership Development
- Worker Training
- Emergency Response Coordination
- Problem-Solving
- Multitasking
- Customer Relations
- Conflict Resolution
Accomplishments
- Maintained criticality on the lowest mode for client appreciation.
- Earned certifications from Capillary Academy based on understanding and analysis.
- Received appreciation for meticulous deliverable management and effective communications.
- Led 'Fun Activity Team' at the department level.
- Maintained secure protocols during payment and activity audits.
- Obtained high grades in master's education in the first year with a 100% percentile in presentations.
Projects Handled
- Mobile and Web-app implementation Quality was handled by me personally as these were my own accounts based on clients requests like Abbott, Bata, Hindustan Unilever etc. ( more than 150+ Organisations)
- KYC Validation: (Apr'19 - Nov'19) (Hiveloop Capital Private Limited) Authenticating KYC signature documents, enhancing sales requirements, and maintaining high standards as per RBI guidelines.
- Activation Team (Nov'19 - Apr'20) Validation and auditing of loan agreements, maintaining KYC and loan agreements filing, and enthusiastic support towards activation of credit lines.
- Loan Lifecycle Management (LLCM Team) (May'20 - Present) Reconciliation of payments, assigning virtual accounts, maintaining MIS reports, and manual & auto attribution reconciliation on a daily basis.
Hobbies and Interests
- Trekking
- Photography
- Freelance content writing
- Pet walking
- Outdoor sports - Lawn Tennis, Basketball, Volleyball, Skating, Indoor Bowling
- Long- and short-range shooting skills
- Listening to Sci-Fi, horror, educational podcasts
- Coding on Raspberry PI 3 for installing IoT devices at home
- Analyzing precautionary measures for stability from hacking and fraud using AI tools
- Personal involvement in digital marketing for practical experience and future endeavors
- AI stability analysis based on real-time analysis made online on different freelancing tools
Timeline
Senior Operation Executive (Credit & Capital Financing Executive)
Udaan India Private Limited
04.2019 - 07.2021
Customer Service Specialist (Escalation Desk)
BigBasket
05.2018 - 11.2018
Technical Analyst & SAP CRM Executive
Concentrix
01.2017 - 10.2017
Incident Management Specialist (Subject Matter Expert)
Capillary Technologies Private Limited
Corporate BBA + MBA - AI And Digital Marketing
Gems B School
Bachelor of Computer Application -
Bangalore University
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