Abhishek Dadu

Global Payment Operations

User Acceptance Testing

• Program Manager for PEGA GIN UAT overseeing successful delivery of change projects
• Governing overall UAT cycle involving functional & regression test planning, resourcing, scripting, execution, Ops training and production release
• Apply a risk-based approach to testing when determining the criticality of completing test scenarios and the severity of defects raised
• Define project testing scope with key stakeholders viz., Product, Change Management, Release Management, Development and Operations
• Collaborate across technology chain to enable faster issue resolutions relating to defect fixing, environment concerns, connectivity challenges, etc
• Monitor progress against plan and provide timely status updates/ reports to project teams and senior management while reporting any risk or issues impacting the project delivery
• Creation and sign off of UAT test completion report
• Engage with project for deferred defects, identification of residual impacts, manual workaround for Operations, etc
• Identify test tools or other efficiencies to assist in automation of manual testing processes
• Lessons Learnt database for ensuring mitigation of production defects in future releases
• Strong talent development, retention, hiring, performance management
• Work with support functions like IT, Facilities, TA to enable smooth operations delivery
• Foster culture of continuous risk management through timely escalation, reporting and control routines
• Drive innovation culture to improve processes and gain efficiency
  Responsible for implementation of new procedural changes / controls adherence on the ground
• Support business in implementing strategy at the back-office to help achieve strategic goals and targets for the Bank

Global Payment Investigations (EMEA Region Lead)

• Responsible for the BAU activities and escalation management for EMEA Payment Investigations originated by Clients, Third Party Banks / FI, Integrated Partner Banks or Recon Breaks
• Functional representative point of contact for stakeholders in Onshore Ops, Client Servicing, Business Controls, Tech, Product

Global Markets Operations

Global FX Operations – Gurugram Site Lead

• As a site lead, responsible for overall oversight involving Operations management, hiring, training, performance management, risk management, OpEx and face-offwith support functions
• Oversee smooth functioning of BAU activities and escalation management spanning across FX Confirmations, FX Settlements and FX Post Settlements functions
• Enabled enhanced control and monitoring for all process deliverables, people, risk during the ongoing Covid-19 pandemic situation

Key Achievements

• At forefront of the Industry change from SWIFT MT to ISO MX format across critical payment systems like T2, CHAPS, EBA, CBPR, Lynx
• Risk mitigation achieved in testing through enhanced regression coverage with inclusion of new changes and subsequent automation to gain efficiencies in 2023
• Successfully migrated investigations function for US FX Operations in offshore helping execution of location strategy in 2019
• Completed implementation of eTASK workflow in back office helping better email management, reducing risk and achieving headcount saves

• Account of a Swiss Bank: Investment Banking – SBL & FI Middle Office Operations
• Responsible for the RtB delivery and escalation management for IB control function spanning across Stock Borrow Lending & Fixed Income Trade Support, FOBO Reconciliations and Contract Compare working on vendor platforms EquiLend and Pirum
• End Customer is the focal point of all activities to achieve Client delight
• Participate in the RFP for Wipro to enhance revenue growth for the business vertical
• Manage P&L of the department by thorough cost control with optimal head count, tightened expenditure and revenue generation by pitching for additional roles to offshore
• Accountable for the PEx initiatives to ensure timely delivery of yearly reduction obligations for Wipro using automation tools like Robotics, macros and most recently Cognitive capabilities
• Collaborative approach to ensure fulfilment of all control activities of Middle office with Front Office & Back office stakeholders
• Escalation point of contact for issues and face-off to Client onshore stakeholders

• Responsible for directing overall activities of the firm including administration, procurement, manufacturing, inventory control, distribution, sales, human resources, customer services, Vendor management, marketing and advertising
• Planning and monitoring day to day running of the business to ensure consistent revenue
• Address customer issues promptly to ensure continued delight
• Manage procurement processes and coordinate material and resources allocation
• Review financial information and adjust operational budgets to promote profitability
• Ensure high level of quality control and hygiene in the manufacturing facilities
• Face-off with regulatory bodies to ensure firms’ conformity to established rules and regulations
• Share knowledge across branches on best practices, business intelligence and improvement need
• Handle the advertising and marketing needs to achieve business objectives
• Adhere to higher ethical and business standards to foster the reputation of the firm
• Stay abreast of competitors in the market and formulate plans for better market penetration

Global Core Cash Operations: User Acceptance Testing

• Responsible for leading the overall UAT team supporting WHEM Region
• Govern overall UAT project delivery spanning across functional & regression test planning, resourcing, scripting, execution, Ops training and production release
• Ensure participation in integrated testing cycles across multiple applications / platforms
• Apply a risk-based approach to testing when determining the criticality of completing test scenarios and the severity of defects raised
• Define project testing scope with key stakeholders viz., Product, Change Management, Release Management, Development and Operations
• Interface across technology chain to enable faster issue resolutions relating to defect fixing, environment concerns, connectivity challenges, etc
• Monitor progress against plan and provide timely status updates/reports to project teams and senior management while reporting any risk or issues impacting the project delivery
• Creation and sign off of UAT test completion report
• Engage with Release management at sign off regarding test completion, withdrawn or outstanding tests, outstanding defects and identification of residual impacts
• Identify test tools or other efficiencies to assist in automation of manual testing processes
• Lessons Learnt database for ensuring evasion of production defects in future releases
• Provide appropriate and timely feedback to individuals on their performance

Global Securities Operations: Custody Settlement, Billing & Support Services

• Functional lead for Billing & Support Services function for Custody Operations in Pune / Jaipur
• Location lead for Singapore & Hong Kong Custody Settlement Operations
• Built resilient operations between Pune & Jaipur
• Implemented cross functionality in the team to ensure seamless service delivery
• Responsible for timely & accurate service delivery meeting all agreed SLA/KPI
• Managed business ops within given budgetary targets and provided financial MIS to stakeholders
• Accountable for local governance, infrastructure, community interactions
• Change catalyst for applying business strategies to all direct reports and functional teams
• Demonstrated personal support to the achievement and sustenance of high-performance culture

Global Cash Operations: Continental Europe Payment Operations

• Managed the Payments Operations for Continental Europe region involving SWIFT Wire Transfers (MT Category 1, 2, 9, n), Target2, SEPA
• Created knowledge base in India and made operating procedures being a functional lead
• Performed Business Tests (UAT) for DB-Coral (TCS Bancs) application that was implemented as part of project which included creation of Test cases, execution, defect reporting, etc
• Maintained close connect with the application support team to ensure timely delivery of fixes for defects identified during UAT / post Go-Live period
• Participated in defining functional requirements for new capabilities in DB-Coral post go-live
• Performed internal reviews on frequent intervals to assess compliance to internal / external policies like Embargo / OFAC, AML, InfoSec, etc
• Primary liaison for audit reviews and responsible for addressing relevant observations / findings
• Escalation point of contact for issues and face-off to all stakeholders

Key Achievements

• Successful completion of Erasmus Project which was the Deutsche Bank (NV)’s acquisition of ABN Amro Bank businesses in Netherlands
• Built cross functional team in Jaipur, Bangalore & Pune to achieve resilient operations
• Team of the Quarter- Q4’12 & Team of the Year – 2012 for Erasmus Team
• Team of the Quarter – Q4’15 for Custody Team

Global Payment Operations

Asia Payment Operations

• Managed the Transaction Processing – SWIFT Wire Transfers (MT Category 1, 2, 9, n), OFAC filtering, Time Deposits, Payment Clearings and Static Data Maintenance
• Setup and maintenance of SLA targets for the processes
• Involved in resource planning based on volume trends and projection analysis
• Implemented robust cross training in the team that helped building high productive teams & seamless service delivery even during contingency
• Effectively re-engineered the process by building effective cross functionality in the team which provided process independence and ultimately helped in 2 FTE release by end of the 2007
• Performed UAT for all the related system developments which included creation of UAT Test Plan & Scripts, Test execution, Defect Reporting, Test Reports and sign-off for all Asian Branches
• Ensured documentation of clear key operating procedures from the process transition stage itself
• Drive positive risk culture imbibing effective escalation, InfoSec, OFAC, AML/KYC in daily routines
• Managed FED and other Country Regulatory Audits along with scheduled Internal Audits

Global Technology

Manual Payment Software Testing (Mainframe Systems)

• Worked as a Test Lead for SIT testing for Banks' core banking application
• Responsible for Test planning, test scripting, execution and supervision
• Monitor progress against plan and provide timely status updates/reports to project teams and senior management while reporting any risk or issues impacting the project delivery
• Monitor number of defects, rate of resolution, highlighting any issues to Program managers
• Involve in the continual improvement process for next projects using lessons learnt database
• Agree project testing scope with key stakeholders viz., Business, Change Management, Release Management, Development
• Procured test environments required across the various platforms
• Creation and sign off of SIT test completion report
• Proactively support implementation and handover to application support, by working closely with application support, development and release management in advance of implementation
• Support Operation / Business Partners during User Acceptance Testing
• Engage with Release management at sign off regarding test completion, withdrawn or outstanding tests, outstanding defects and identification of residual impacts

Key Achievements

• Resiliency capability of Asia Wire Payments team to achieve strong Business Contingency Planning
• 3 process migration projects leading to reduced cost per transaction for Asia Branches
• STP Improvement Projects helping achieve low cost/trx, improved TAT & Accuracy resulting in 2 FTE save
• Functional leader in the Global Wire Payments project covering US, EMEA & Asia Regions at BACI
• Recognized with Super Achiever-2005 and multiple Spirit Medallion

Inbound Contact Centre Operations

• Attend the inbound calls from the subscribers of the telecom operator
• Maintain good relations with customers on behalf of the company and effectively contributed towards the overall 90% service level, AHT of 1.5 minutes with ultimate motto of First Call Resolution
• Give information about the products of company like the latest offers, schemes, etc
• Help customers to settle their disputes on billing, schemes taken, services activated, etc on calls
• Coordinate with the internal departments to get the services activated for the customer on priority and also get the disputes settled on the earliest
• Ensure details of all complaints / queries were captured for analysis