Abhishek Deb
Virtual Assistant And Customer Support Representative
Vapi
Summary
Managed over 3500+ clients worldwide in the last 10+ years of my experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Website Project Manager
DESIGN SHORE TECHNOLOGIES NEW ZEALAND LIMITED
AUCKLAND
2022.01 - Current
- Managed over 3500 Clients worldwide for their Web related advertisements
- Improved website functionality by redesigning, updating and implementing PHP codes, plug ins and extensions.
- Collaborated with business development personnel to verify compliance with customer requirements.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Defined standardized criteria for adoption of third-party deliverables within website infrastructure.
- Developed and implemented iterative updates by reviewing past performance metrics and other figures.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Developed optimal full-stack content for sites during code review meetings.
- Prepared technical documentation for communication to site engineers and media designers.
- Completed analysis and design phases of systems development life cycle (SDLC).
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Implemented best practices to drive quality IT project delivery.
- Partnered with project team members to identify and quickly address problems.
- Trained personnel on use of IT tools and applications.
- Developed and introduced IT strategies to improve operational efficiency.
- Generated reports for IT project progress and performance.
- Negotiated and managed project budgets to meet goals.
- Coordinated with external vendors to deliver IT project components.
- Updated customers and senior leaders on progress and roadblocks.
- Managed various IT projects to meet deadlines and customer requirements.
- Devised test plans to validate accuracy of IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
Project Manager - Virtual
NETWIZARD DESIGN AUSTRALIA
Victoria
2019.02 - 2021.12
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Prepared and submitted project invoices for review and approval.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
Customer Service Specialist
WEBCANNY NEW ZEALAND LIMITED
Hawkes Bay
2013.06 - 2018.11
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
BBA - Marketing Management And Research
Annamalai University
Tamil Nadu, India 2009.06 - 2012.05
Skills
Accessibility Implementation
undefinedCertification
MCP - Microsoft Certified Professional
Six Sigma Certification - Green Belt
The Six Sigma Green Belt certification is a professional designation that validates an individual's knowledge and skills in the Six Sigma methodology. Six Sigma is a data-driven approach to process improvement and quality management that aims to minimize defects and variations in business processes. It focuses on identifying and eliminating causes of errors and reducing process variability to improve efficiency, customer satisfaction, and bottom-line results.
The Green Belt certification is typically one of the levels within the Six Sigma certification hierarchy, with Yellow Belt being the introductory level and Black Belt being the more advanced level. The Green Belt certification signifies a solid understanding of the fundamental concepts and tools of Six Sigma and the ability to apply them in process improvement projects.
Here are some key aspects of the Six Sigma Green Belt certification:
Work Availability
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Website Project Manager
DESIGN SHORE TECHNOLOGIES NEW ZEALAND LIMITED
2022.01 - Current
Project Manager - Virtual
NETWIZARD DESIGN AUSTRALIA
2019.02 - 2021.12
MCP - Microsoft Certified Professional
2018-03
Customer Service Specialist
WEBCANNY NEW ZEALAND LIMITED
2013.06 - 2018.11
BBA - Marketing Management And Research
Annamalai University
2009.06 - 2012.05
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