SADICHHA VISHNU LENDE
Mumbai
Summary
Dynamic Senior Administrator with extensive experience at Wipro Technology, excelling in AirWatch infrastructure and Windows Autopilot deployment. Proven track record in managing over 100,000 devices and implementing robust data security policies. Adept at fostering collaboration and driving compliance, ensuring seamless application access management across global platforms.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Administrator
Wipro Technology
Mumbai
04.2017 - 04.2025
- Designed and implemented large-scale Windows Autopilot deployments, managing over 100,000 devices via AirWatch console.
- Managed 125 virtual machines and 35 base machines across AirWatch servers to ensure optimal performance and availability.
- Implemented 40 AirWatch disaster recovery servers, enhancing system resilience and availability across DS, AWCM, API, Admin Console, database, reporting, and Memcached servers.
- Developed, deployed, and managed mobile applications and corresponding policies using Azure, including MAM and MAMWE.
- Upgraded AirWatch infrastructure from version 8.4 to 9.1.4.23 while troubleshooting older versions.
- Deployed applications internally and publicly to meet business requirements.
- Managed organization and smart groups, ensuring accurate mapping with user groups to streamline access and improve resource allocation.
- Provided access provisioning and de-provisioning in AS400 IBM iSeries systems globally.
Desktop Engineer, L2
Abbott Healthcare PVT. Ltd.
11.2015 - 04.2017
- Troubleshot high-priority issues for VIP users, including Directors, ensuring prompt resolution of technical problems.
- Delivered immediate technical support for VIP employees, enhancing user experience and minimizing downtime.
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
- Configuration of Mails on MS EXCHANGE, windows, Ipad, iPhone, Smart Phones.
- Microsoft Outlook configuration, Backup, Troubleshooting.
- Troubleshooting problems of Laptop like Dell Latitude E5450, E5440, E7240, Lenovo L412, Sony etc.
- Airwatch MDM configuration/ BlackShield AVPN configuration and troubleshooting on Apple devices.
- Upgradation of Mobile Devices to the latest OS under organization policy.
- Working as a single point of Mobility Support for Iphone/Ipad/Android Devices.
- Coordinated with Global Mobility Support Team to resolve complex escalated issues, ensuring timely solutions and maintaining service quality.
- Supervise complaint ticketing system and follow timely resolution of all incidents through ITSM (BMC Remedy 8.1).
- Handling the escalation and ensuring the proper resolution is provided.
- Raising requests for New/Replacement devices for users via MRS Application and following up with approver till closure to receive Airwatch Token.
- Co-ordination with mobile support vendor for defected devices.
- Regular high-priority virus-alert check up’s and simultaneous coordination with the Global team for alerts generated from the Counter Threat Unit (CTU).
- McAfee antivirus DAT version, SMP, EEPC and EPO checks.
- O365 patches installation and up-gradation for all users across Pan India physically, remotely and via backend.
- Checking the calls timely and updating the same in the portal.
- Giving the IT-Clearance to user after resignation for Full & Final Settlement.
- Monitor functioning of equipment to ensure system operates in conformance with specifications.
Education
Master of Science - Computer Engineering
M Tech
06-2021
BTech – IT -
Bits Palani
Rajasthan, India01.2019
Diploma -
Government Polytechnic Pune
01.2015
SSC -
Mahatma Phule Vidyalaya
Maharashtra, India01.2012
Skills
- Identity management
- Access management
- Identity governance
- Security frameworks
- Compliance consulting
- Incident management
- Cloud infrastructure management
- Virtualization management
- Operating systems administration
- Installation and configuration
- Agile project management
- MS Outlook troubleshooting
Certification
- Microsoft certified Azure Administrator
- Microsoft certified Azure Fundamental
Extensive Trainings Undertaken
- Cloud Computing L1
- O365 basics
- AS400 IBM Systems
- Lotus Notes – Domino and Client
- BMC Remedy
- Sail Point Identity Governance- Identity IQ.
- GRC consulting- Level 1 and Level 2
Languages
- Hindi
- Marathi (Mother tongue)
- English (spoken/written)
- Hindi
- Marathi (Mother tongue)
Hobbies and Interests
- Reading
- Dancing
- Singing
Competencies Skills And Work Areas
- AS400 IBM systems – Access Management
- BMC Remedy management
- Lotus Notes – Access Management
- SailPoint- Identity Governance.
- All Active Directory and Exchange basics (Organizational Units, Domain Controllers, DNS, Replication, User Creation, Mailbox creation)
- Installation and configure
- Operating Systems installation and administration
- MS Outlook configuration and troubleshooting
Key Domains And Specialties
- Identity- Access Management and Solutioning
- Data Security- Policies, Frameworks and Regulations
- Application Access
- GRC consulting
- Windows server 2008 and 2012
- Microsoft Exchange
- Active Directory
- Workspace ONE UEM
- Azure Devops
Languages
English
Advanced (C1)
C1
Marathi
Native
Native
Timeline
Senior Administrator
Wipro Technology
04.2017 - 04.2025
Desktop Engineer, L2
Abbott Healthcare PVT. Ltd.
11.2015 - 04.2017
Master of Science - Computer Engineering
M Tech
BTech – IT -
Bits Palani
Diploma -
Government Polytechnic Pune
SSC -
Mahatma Phule Vidyalaya