Abhishek Jain
Consultant | Business Analyst
Noida,India
Summary
A competent professional with overall 08 years of combined multi-disciplinary experience across IT Services Delivery, Product Management and Business Analysis with expertise in domains including Logistics, Warehousing and Gaming.
Rich understanding of ITIL foundation framework which includes Service Delivery functions such as Incident Management, Problem Management, Configuration Management, Change Management & Release Management. Ability to translate client's need into technology requirements that support the company's business objectives, and successfully manage all phases of Projects from need analysis and requirements, definition to co-ordination and management. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters.
Overview
5
5
years of professional experience
Work History
Staff Engineer
Nagarro Software Private Limited
02.2019 - Current
- Documenting IT documents like business requirements documents, functional specifications, and technology solutions, creating user stories and managing sprints
- Coordinating in business analysis sessions to understand client process and conducting trend analysis to understand user needs and translating them into technical solutions that save time, eliminate redundancies, and improve quality
- Analyzing test cases from testing team for coverage and accuracy, augmenting them with additional business scenarios; validating the implementation against key business scenarios
- Conducing sprint planning, sprint reviews, backlog grooming and retrospectives and continual co-ordination among the onshore stakeholder and technical team and offshore developers and testers
- Reviewing the business processes/ stakeholder needs, making recommendations for solutions/ improvements and translating business requirements into software using new technology or alternative uses of existing technology
- Assessing different systems, conducting GAP, feasibility & risk analysis and proposing various profitable options & new systems for the business to senior management.
- Presented technical findings and recommendations to key stakeholders with clarity, supporting informed decision-making processes.
- Evaluated potential risks proactively during project planning stages, allowing for proper mitigation measures to be put in place early on.
- Developed comprehensive technical documentation to support end-users in troubleshooting system issues effectively.
- Facilitated effective team collaboration by establishing clear goals and expectations, leading to higher morale and increased productivity.
- Leveraged expertise in advanced simulation tools, optimizing designs to achieve improved performance and reliability.
- Collaborated with cross-functional teams to develop integrated systems, optimizing overall performance.
- Mentored junior engineers by providing guidance on best practices and industry standards, fostering professional growth.
- Contributed to the development of new products by conducting extensive research on emerging technologies and market trends.
- Enhanced product quality through rigorous testing procedures, identifying defects and proposing corrective actions.
- Managed multiple concurrent projects, ensuring timely completion and adherence to budget constraints.
- Scoped project timelines accurately by leveraging strong analytical skills, enabling successful delivery within deadlines.
- Optimized resource allocation by developing and implementing data-driven project management strategies.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
Senior Analyst
Grey Orange India Private Limited
- 02.2019
- Managing accounts for clients ranging from ecommerce, logistics to leading warehousing giants worldwide
- Collaborating with Project Managers and Business Partner to understand Project Requirement and improve client KPI's
- Investigate and conducted study on forecasts, demand and supply of Spares through Failure Analysis and plan the regional and site kit for spares and manage the cost center(s) for the respective P&L
- Creating real-time live dashboards for clients regarding system uptime to provide a check on system performance and outline any improvements required
- Worked extensively on CRM tools to develop the ticketing system - leading to improvements in the raw data for Reports and MIS
- Optimized data collection procedures and generated reports on a daily, weekly, fortnightly, and monthly basis
- Developed and maintained reports based upon ticket data and successfully interpreted data to draw conclusions for managerial action and strategy.
Education
Bachelor of Technology - Mechanical Engineering
Skills
CollaboratorChange AgentCommunicatorLearnerIT Product ManagementBusiness Process ManagementPlanning & MonitoringStrategy FormulationLeadership & Team ManagementBA Tools - JIRA, Confluence, MS Word, MS Visio, MS Excel, MS PowerPoint, MS ProjectData Analytics Tool - Qlik-sense, RITIL Methodology - Marvel, Fresh-works, Service NowDatabase - SQL
Project Planning
Technical reporting
Process Development
Root Cause Analysis
Process Management
Personal Information
Date of Birth: 08/22/92
Timeline
Staff Engineer - Nagarro Software Private Limited
02.2019 - Current
Senior Analyst - Grey Orange India Private Limited
- 02.2019
Sharda University - Bachelor of Technology, Mechanical Engineering