Abhishek Jandwan
Chandigarh
Summary
Customer-focused BPO Professional specializing in international voice processes. Delivered exceptional service in telecom, e-commerce, and healthcare sectors while resolving complex queries and consistently exceeding performance targets. Committed to leveraging strong communication and customer service skills to drive organizational growth.
Overview
4
4
years of professional experience
Work History
Senior Customer Experience Representative
Everise
mohali
09.2025 - Current
- Achieved Top Performer status within 2 months
- Ensured high-quality service and first-call resolution to improve customer experience and retention
- Assisted customers with insurance benefits, eligibility, and policy-related queries to enhance customer understanding and satisfaction
- Leading batch discussions and meeting management expectations
- Supported team objectives by applying skills and actively engaging in current employment
Customer Support Executive
TaskUs
mohali
07.2024 - 08.2025
- Resolved US customer queries via inbound voice calls, ensuring prompt and effective support
- Maintained excellent customer satisfaction and quality scores
- Earned Top Performer recognition by consistently meeting and exceeding performance benchmarks over the first three months.
- Mentored teammates for over 6 months, enhancing team knowledge and performance
Analyst
eClerx Services Limited
it park Panchkula
07.2022 - 03.2024
- Resolved US telecom customer issues related to cable, internet, and telephone services
- Assisted teammates in meeting daily and monthly process KPIs
- Ensured adherence to quality standards and compliance requirements
- Enhanced team efficiency and improved customer retention
Education
High School Diploma -
Govt Model Senior Secondary School
Jangla 03.2019
High School Diploma -
Govt Model Senior Secondary School
Jangla 03.2016
Skills
- Customer Service
- Customer Satisfaction
- Call Handling
- Sales
- Upselling
- customer relationship management
- Communication
- Problem Solving
- Team Support
- Mentoring
- English Speaking
- Typing Speed
Accomplishments
- Top performer at eClerx, TaskUs, and Everise.
- Recognized for fast learning and consistent performance.
- Trusted by management to lead and support team initiatives.
Languages
- English
- Hindi
Timeline
Senior Customer Experience Representative
Everise
09.2025 - Current
Customer Support Executive
TaskUs
07.2024 - 08.2025
Analyst
eClerx Services Limited
07.2022 - 03.2024
High School Diploma -
Govt Model Senior Secondary School
High School Diploma -
Govt Model Senior Secondary School