Passionate about joining a dynamic team where i can utilize my experience and abilities to deliver exceptional results and contribution to the company's growth.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Instakart Services Pvt Ltd (Flipkart)
Lucknow
01.2025 - Current
Handling 4k SqFt Area.
Maintaining required Instore timing and performance.
Handling last mile & hiring part for last mile.
Ensuring customer service experience for better connection.
Proper item level audit & bin audit on daily basis for inventory accuracy.
Trained and mentored new staff on company policies and procedures.
Assistant Store Manager
Blinkit
09.2024 - 12.2024
Handling 3.5K Sq.Ft area in Blinkit Store.
Resposible for KPI & SLA.
Resposible of Last mile handling.
Supervised daily store operations to ensure efficient workflow and customer service.
Responsible for invetory audit on daily basis.
Handling ground manpower and Bikers.
Trained new employees on store policies, product knowledge, and customer service excellence.
Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Conducted regular performance reviews, setting objectives and targets for individual team members.
Executive
Yusen Logistics India Pvt Ltd
12.2021 - 07.2024
Led a team of warehouse operatives, delegating tasks and monitoring performance for optimal productivity.
Organised storage areas for easy access and efficient space utilisation.
Implemented safety protocols, conducted risk assessments, and maintained a safe working environment.
Processed incoming shipments, verified goods against purchase orders, and recorded discrepancies.
Supervised a team of warehouse staff, providing training and support to enhance productivity.
Coordinated the handling of returns, ensuring swift restocking or disposal according to company policy.
Executive
Kuehne+Nagel Pvt Ltd
04.2020 - 11.2021
Aligned day-to-day activities with targets set by upper management.
Led a team of 15 staff, allocating tasks and monitoring performance to achieve departmental targets.
Organised staff rotas, balancing workload while accommodating individual availability and preferences.
Implemented new inventory management system, reducing stock discrepancies by 25%.
Process Assistant
Amazon Seller Services Pvt Ltd
07.2015 - 08.2017
Picked up additional tasks to aid team success.
Collaborated with team members to achieve target results.
Produced high-volume orders to effectively meet customer demand.
Handled 6 No of Shipments of inbound per day.
Operated forklift trucks to unload and transport goods.
Education
10th - CBSE
Sarvodya Bal Vidalaya
New Delhi, DL
12th - CBSE
Sarvodya Bal Vidalaya
New Delhi, DL
Bachelor of Arts - Arts
Dr. RML Awadh university
Ayodhya, UP
Master of Business Administration - Supply Chain Managment
Integral Univercity, Lucknow
Lucknow, UP
Skills
People Management
Customer service excellence
Performance monitoring
Inventory management efficiency
Leadership qualities
Operation Managment
Education
other,other,other,other
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
Assistant Store Manager
Instakart Services Pvt Ltd (Flipkart)
01.2025 - Current
Assistant Store Manager
Blinkit
09.2024 - 12.2024
Executive
Yusen Logistics India Pvt Ltd
12.2021 - 07.2024
Executive
Kuehne+Nagel Pvt Ltd
04.2020 - 11.2021
Process Assistant
Amazon Seller Services Pvt Ltd
07.2015 - 08.2017
10th - CBSE
Sarvodya Bal Vidalaya
12th - CBSE
Sarvodya Bal Vidalaya
Bachelor of Arts - Arts
Dr. RML Awadh university
Master of Business Administration - Supply Chain Managment