Abhishek Patel
Gwalior
Summary
Experienced and results-driven Project Manager with 8 years of proven success in leading teams, optimizing processes, and delivering large-scale projects in the telecommunications and technology sector. Expertise in managing complex technical support teams, resolving high-priority incidents, and ensuring high service availability and performance. Adept at driving continuous improvement initiatives, coordinating cross-functional teams, and developing strategic roadmaps to align with business objectives. Proven leadership skills and a passion for fostering innovation in dynamic environments.
Overview
9
9
years of professional experience
Work History
Senior Engineer - Quality Assurance
Movate Technologies Private Limited
09.2024 - Current
- Oversee the management of high-priority incidents and problems, ensuring minimal service disruption and prompt resolution of escalated issues.
- Drive continuous improvement initiatives within the team to reduce incident response times and improve first-time resolution (FTR) rates.
- Lead post-incident reviews and root cause analysis (RCA) for major incidents, developing action plans to prevent recurrence.
- Develop and maintain operational dashboards and reports to track key performance metrics (KPIs) and service levels.
- Collaborate with cross-functional teams (development, R&D, product management) to enhance customer satisfaction and implement product enhancements.
- Manage the escalations from L1/L2 support teams, ensuring timely and effective resolution of complex technical challenges.
- Work closely with vendors and partners to troubleshoot and resolve issues impacting service performance.
- Mentor and train junior staff, ensuring alignment with company best practices and technical standards.
- Conducted root cause analysis on reported defects, implementing corrective actions to prevent future occurrences.
- Performed thorough audits of internal processes, identifying opportunities for improvement and implementing necessary changes.
- Streamlined documentation efforts by creating standardized templates for test cases and defect reporting.
- Participated in available trainings to improve software knowledge.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Trained and mentored junior engineers, providing guidance and direction.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Led cross-functional teams in identifying and resolving complex product issues, resulting in improved customer satisfaction.
- Developed comprehensive test plans and strategies to ensure products met or exceeded industry standards.
- Enhanced product quality by implementing rigorous testing processes and procedures.
- Implemented automated testing solutions where applicable, reducing manual effort and increasing testing efficiency.
Project Manager
Eureka Electrosoft Solutions Limited
01.2022 - 08.2024
- Manage complex projects in the telecommunications domain, including network rollout, 5G deployments, and software upgrades for enterprise clients.
- Lead cross-functional teams of engineers, vendors, and client representatives, ensuring seamless communication and collaboration throughout project lifecycles.
- Oversee the planning, scheduling, and execution of all phases of the project, from initiation through to delivery and post-launch support.
- Define project scope, deliverables, milestones, and success criteria, ensuring alignment with client and business objectives.
- Implement and manage risk management strategies, proactively identifying potential project risks and developing mitigation plans.
- Work closely with clients and internal teams to establish and manage project budgets, ensuring effective resource allocation and cost control.
- Provide regular project updates to senior management and stakeholders, adjusting timelines and resources as necessary to meet project goals.
- Coordinated and facilitated the successful execution of projects, ensuring alignment with organizational goals
- Collaborated with CFO managers to develop comprehensive project plans, including timeline, resource allocations, and budgets
- Monitored project progress, identifying potential risks, and implementing mitigation strategies
- Facilitated communication between cross-functional teams, ensuring all stakeholders were informed of project status and milestones
- Conducted regular project meetings to review progress, address challenges, and ensure project objectives were met
- Assisted in the development and implementation of process improvements to enhance project coordination and efficiency
- Prepared and presented project status reports to senior management, highlighting key achievements and challenges
- Utilized expertise in project management tools, metrics and schedules to address deficiencies and maintain compliance
- Facilitated cross-functional reviews to address root cause analysis and potential resolutions
- Traveled to customer and supplier locations to address challenges and discuss project updates
Senior Project Coordinator
Eureka Electrosoft Solutions Limited
01.2021 - 01.2022
- Coordinated and facilitated the successful execution of projects, ensuring alignment with organizational goals
- Collaborated with project managers to develop comprehensive project plans, including timelines, resource allocations, and budgets
- Monitored project progress, identifying potential risks, and implementing mitigation strategies
- Facilitated communication between cross-functional teams, ensuring all stakeholders were informed of project status and milestones
- Conducted regular project meetings to review progress, address challenges, and ensure project objectives were met
- Assisted in the development and implementation of process improvements to enhance project coordination and efficiency
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Administered project management meetings to align support staff priorities with management goals.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Developed customized reporting templates for internal and client-facing communications, streamlining data presentation while maintaining accuracy and relevance.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Handled risk management and change management duties on projects with active liability concerns.
- Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
- Coordinated with stakeholders to gather requirements and set expectations, ensuring alignment with overall business goals.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
- Organized meetings and gathered support materials.
Project Coordinator
Vertiv Energy Pvt Ltd
01.2018 - 01.2020
- Assisted in the planning and execution of telecom projects, ensuring alignment with project scope, goals, and timelines
- Collaborated with project managers to develop comprehensive project plans, including task assignments and resource allocations
- Coordinated project-related activities, such as procurement processes, equipment installations, and vendor communication
- Monitored project progress, identified potential risks, and assisted in the implementation of mitigation strategies
- Prepared and maintained project documentation, including status reports, meeting minutes, and action item lists
- Worked closely with technical teams to facilitate the implementation of telecom solutions
- Conducted regular project meetings to review progress, discuss challenges, and ensure alignment with project objectives
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
Engineer
Aerial Telecom Solution
01.2016 - 01.2018
- Implementation and design of Radio access network sites, including site selection, capacity planning, and frequency allocation
- Conducted RF surveys and analysis to optimize network performance and coverage
- Implemented and configured base station equipment, antennas, and other RAN components
- Collaborated with cross-functional teams to troubleshoot and resolve RAN-related issues promptly
- Conducted regular audits to assess RAN security and implemented measures to enhance data protection
- Provided technical support and training to junior engineers and field technicians
- Worked closely with vendors to evaluate and implement new technologies, improving overall RAN functionality
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Gwalior Institute of Information Technology
Gwalior, India05-2016
Skills
- Team Leadership & Development
- Incident & Problem Management
- Service Level Management (SLA)
- Technical Support & Troubleshooting
- Root Cause Analysis (RCA)
- Stakeholder Management
- Continuous Improvement (CI/ITIL)
- Network Operations & Optimization
- Cross-Functional Collaboration
- Vendor & Partner Management
- Data Analysis & Reporting
- Automation & Digital Transformation
- Budgeting and Financial Management
- Problem Solving
- Procurement Best Practices
- Vendor Management
- Collaboration Tools: Confluence, Slack, Microsoft Teams
- Data Analysis: Excel, Power BI, Tableau
- Networking: 5G, LTE, MPLS, IP Networks
- Operating Systems: Windows, Linux, Unix
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Languages
English
References
- Reference Name, +254713549711, robert@eespl.com
- Reference Name, +254717130631, denis@eespl.com
Personal Information
- Passport Number: V5331495
- Father's Name: Sanjay Kumar Patel
- Mother's Name: Sadhna Patel
- Date of Birth: 05/28/95
- Marital Status: Single
Timeline
Senior Engineer - Quality Assurance
Movate Technologies Private Limited
09.2024 - Current
Project Manager
Eureka Electrosoft Solutions Limited
01.2022 - 08.2024
Senior Project Coordinator
Eureka Electrosoft Solutions Limited
01.2021 - 01.2022
Project Coordinator
Vertiv Energy Pvt Ltd
01.2018 - 01.2020
Engineer
Aerial Telecom Solution
01.2016 - 01.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Gwalior Institute of Information Technology
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