Abhishek Paul Reddy Morusu

Centillion Solutions

06.2021 - Current

Provided prompt and polite assistance to customers via phone, email, chat, and social media.
Troubleshot product and service issues, identifying root causes and providing step-by-step resolutions.
Maintained accurate records of customer interactions and service requests in CRM systems.
Developed and implemented process improvements to streamline workflows and reduce costs.
Designed and implemented training programs for new team members to enhance service quality.
Collected and analyzed performance metrics to identify improvement opportunities.
Conducted quarterly performance reviews and provided feedback to subordinates.
Collaborated with cross-functional teams to ensure seamless customer experiences and achieve organizational goals.
Led quarterly departmental meetings to share performance insights and align on improvement plans.
Managed completions of incipient development
SD1, SD2 and N2P projects.
ed completions of incipient developmentSD1, SD2 and N2P projects.
Actively monitoring of build progress, Identify and
managing risks and issues raised by distribution
partner and field accommodations
Promote collaborative relationship with with both
internal and external stakeholders and Distribution
partners (Ventia, Lend Lease)