ABHISHEK PRATAP SINGH
ALIGARH
Summary
Proven track record in elevating customer satisfaction and retention at HCL Technologies Ltd, leveraging strong interpersonal skills and account management expertise. Excelled in creating impactful marketing strategies for Starry Health Care Pvt. Ltd., significantly enhancing competitive positioning. Demonstrates exceptional team building and research capabilities, driving results and operational excellence.
Overview
13
13
years of professional experience
Work History
Marketing Executive
Starry Health Care Pvt. Ltd.
Aligarh
04.2013 - Current
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Conducted market research to identify trends, customer needs, and competitive landscape.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Technical Support Engineer
HCL Technologies Ltd - Business Services
Noida
08.2011 - 03.2013
- Assisted customers with troubleshooting software and hardware issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
Education
Bachelor of Science - Information Technology
Pune University
Pune, India08-2010
CBSE Sr. Secondary - Science Education
Birla Vidya Mandir
Nainital05-2005
High School (CBSE Board) -
Our Lady Of Fatima Hr. Secondary School
Aligarh, India05-2003
Skills
- Sales strategies
- Marketing plans
- Market dynamics
- Marketing analytics
- Branding
- ERP configuration
- CRM integration
- Customer support
- Network troubleshooting
- Troubleshooting and diagnosis
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Marketing Executive
Starry Health Care Pvt. Ltd.
04.2013 - Current
Technical Support Engineer
HCL Technologies Ltd - Business Services
08.2011 - 03.2013
Bachelor of Science - Information Technology
Pune University
CBSE Sr. Secondary - Science Education
Birla Vidya Mandir
High School (CBSE Board) -
Our Lady Of Fatima Hr. Secondary School
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