Photography
Abhishek Shukla
Operational Excellence & Strategy
Pune
Summary
Highly accomplished and results-driven professional with over 5 years of extensive experience in the operations department & strategy planning across diverse industries including E-Commerce, Oil & Gas, Ed-Tech, and Hospitality. Adept at driving operational excellence, optimizing processes, and enhancing overall efficiency to achieve organizational goals. Proven track record of successfully managing complex projects, leading cross-functional teams, and implementing innovative solutions. People-focused with a passion for process improvement.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operational Excellence
Repos Energy India Pvt Ltd
Pune
02.2023 - Current
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managing Rajasthan State for Product Operations and whole North Region for Service Operations.
- Successfully Managing partner doing sales of 10+cr/month.
- Managed more than 80 partners supplying Fuel in the State.
- Made strategy for generating Demand of Diesel in North Region and successfully onboarded customers consuming more than 100000 ltrs/month.
- Single point of contact for both (Partners & customer) for handling their complaints and queries.
- Made processes & SOP for smooth flow of operations.
Customer Success
Repos Energy India Pvt Ltd
Pune
07.2022 - 01.2023
- Made Strategy for the new product i.e. Self-pickup model. Successfully onboarded 10+ Retail Outlet on the platform.
- Onboarded their customer through which they were doing sales of more than 2+cr/month.
- Handled Key account of customers using DATUM to dispense fuel.
- Strategised partnership with Hindustan Petroleum for PAN India.
- Managed online orders of Diesel through Repos E-Commerce platform for more than 20 Customers.
- Prepared internal reports and analyses based on data from different areas.
Partner Success Service
Repos Energy India Pvt Ltd
Pune
01.2022 - 06.2022
- Onboarded 15+ customers on Repos E-Commerce platform.
- Successfully fulfilled their demand of fuel through E-Commerce Platform.Supported 10+ Fuel Retail Outlet to improve their business and increasing their profit.
- Managed Customer and Partner retention rate at 90%.
- Managed key accounts that accumulated to 1 Cr+ monthly revenue.
Partner Success Demand
Repos Energy India Pvt Ltd
Pune
10.2021 - 12.2021
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Onboarded 20+ Retail Outlets to the fuel E-commerce application.
- Onboarded 30+ customers from Pune and Mumbai to utilize the fuel E-commerce platform.
- Assisted in strategically planning a self-pickup fuel model, working closely with the founding team.
Customer Retention Manager
Vedantu Innovations Pvt Ltd
Banglore
11.2020 - 10.2021
- Developed new strategies for customer retention activities
- Maintained C-SAT score of 94% of the whole team.
- Created strategy for sales of products and retention pertaining to students.
- Achieved best employee award in the very first month.
- Increased business revenue through successful up sells to 70% of the accounts. .
Assistance Store Manager
McDonald's India (HRPL)
Pune
06.2018 - 10.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Held 1st position in SMEX Exam amongst more than 250+ people of Maharashtra, Gujarat, Chattisgarh, Goa, and Madhya Pradesh region.
- Handled end-to-end management, including hiring, training, grievance handling, resource allocation and business forecasting on a daily basis, of the store for approximately 2.5 years. Achieved the best Food Cost Control Report for the Pune cluster with a 3.18 Variance resulting in maximizing the store profit.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Ahmedabad
Ahmedabad, India 07.2015 - 06.2018
Intermediate -
Uttar Pradesh State Board
Barabanki, Uttar Pradesh 06.2014 - 06.2015
High School -
King George Inter College
Barabanki, India 07.2011 - 06.2012
Skills
Coaching and mentoring
Interests
Cooking
Travelling
Chess
Timeline
Operational Excellence
Repos Energy India Pvt Ltd
02.2023 - Current
Customer Success
Repos Energy India Pvt Ltd
07.2022 - 01.2023
Partner Success Service
Repos Energy India Pvt Ltd
01.2022 - 06.2022
Partner Success Demand
Repos Energy India Pvt Ltd
10.2021 - 12.2021
Customer Retention Manager
Vedantu Innovations Pvt Ltd
11.2020 - 10.2021
Assistance Store Manager
McDonald's India (HRPL)
06.2018 - 10.2020
Bachelor of Science - Hospitality And Hotel Administration
IHM Ahmedabad
07.2015 - 06.2018
Intermediate -
Uttar Pradesh State Board
06.2014 - 06.2015
High School -
King George Inter College
07.2011 - 06.2012
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