Abhishhek Anand
Customer Service Specialist
Delhi
Summary
With over 4+ years of experience as a Customer Service Executive and over 2+ years as a Phone Banker, I have effectively addressed diverse financial issues and requirements of customers while achieving the mandated targets for essential deliverables, such as Average Handling Time, Revenue, Call Quality, and Promoter Score etc. I am eagerly looking for a position in a bank of high brand value to discharge the above duties to my fullest potential.
Overview
4
4
years of professional experience
Work History
Sr. Representative, Phone Banking
Concentrix
Noida
04.2023 - 09.2025
Currently served as Phone Banker for over 2 years and have discharged diverse roles as follows :-
- Resolving diverse financial inquiries as an inbound phone banker.
- Managing customer complaints and escalations as a Complaint Desk Executive.
- Generating the targeted revenue for the bank with strategic upselling.
Associate Customer Support
Tech Mahindra
Noida
08.2021 - 03.2023
Was a base Customer Service Executive in a Telecom process for over 18 months where my role included first as an FL(Front Line) desk and then later got moved to RCC(Repeat Call Closure) desk which ensured end to end resolution to the customers who have been calling repeatedly beyond a certain threshold mandated by the client.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Sathyabama University
Chennai11-2017
Skills
- Inbound financial inquiry support in phone banking operations
- Strategic upselling
- Effective, time-bound complaint and escalation management
- Target-oriented approach of the deliverables, as per mandates
- Strong and smooth communication skills in English and Hindi
- Long hour shifts and sits
References
References available upon request.
Timeline
Sr. Representative, Phone Banking
Concentrix
04.2023 - 09.2025
Associate Customer Support
Tech Mahindra
08.2021 - 03.2023
Bachelor of Engineering - Electrical And Electronics Engineering
Sathyabama University