Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Preference
Abhijeet Kulshreshtha
Open To Work

Abhijeet Kulshreshtha

Customer Service Manager, IMEA
Mumbai

Summary

Strategic Customer Service Manager and Lean Six Sigma Expert with a distinguished 14-year progression at AdvanIe from Executive to Regional Leadership. A specialist in the semiconductor and global electronics distribution sectors, with a proven track record of orchestrating complex IMEA operations and managing cross-functional teams across India, Singapore, and Germany. Expert in leveraging ERP NAV to synchronize global inventory planning with high-stakes B2B fulfillment. A key partner to stakeholders, driving regional sales growth through rigorous demand forecasting, vendor negotiations, and a relentless focus on optimizing end-to-end supply chain workflows.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Customer Service Manager - IMEA

ADVANIDE HOLDINGS PTE LTD
Mumbai, India
06.2022 - Current
  • Global Supply Chain Orchestration & CM Management: Act as the primary strategic liaison between Contract Manufacturers (CMs) and Global Vendors. I manage the end-to-end production lifecycle by monitoring production milestones, auditing lead-time variables, and negotiating technical product details. This direct oversight ensures a 98%+ fulfillment rate for high-priority semiconductor projects and Secure-ID applications.
  • Advanced Multi-Dimensional Forecasting: Spearhead the regional forecasting engine by pivoting granular data across Business Segments, Project Types, and Product Form Factors. I translate sales projections from Country Heads and Sales Directors into actionable weekly/monthly/yearly production plans for suppliers, ensuring that supply capacity is perfectly aligned with aggressive regional growth targets.
  • Global Operations Governance & P&L Impact: Direct and audit a multi-national team (India, Singapore, Germany) by standardizing ERP NAV workflows and implementing rigorous quality checkpoints. This transition from manual entry to an "audit-first" model ensures 100% billing accuracy and eliminates revenue leakage across the IMEA region.
  • Advisory in Risk & Compliance: Serve as the final decision-maker for Customer/Vendor Screening by evaluating high-risk flags against global trade compliance standards. I mentor junior teams on due diligence, providing the strategic advice needed to approve or halt high-value partnerships while protecting the firm from legal/financial penalties.
  • Inventory Capital Optimization: Lead strategic asset management for 3 global hubs (Singapore, HK, Walluf) by performing deep-dive Lot-level audits and categorizing stock by aging buckets. By actively identifying non-moving items and coordinating with Sales for liquidation, I reduced aged stock by 18%, directly increasing company working capital.
  • Financial Engineering & LC Management: Mastermind Letter of Credit (LC) shipments by drafting airtight documentation that aligns perfectly with bank and Incoterm requirements. By coordinating directly with international banks to resolve queries at the source, I achieved a zero-discrepancy rate, significantly accelerating the regional cash-to-cash cycle.

Customer Service Executive – IMEA

ADVANIDE PVT LTD
Mumbai, India
08.2011 - 06.2022
  • Order-to-Cash (O2C) Execution: Managed the full transactional lifecycle in Oracle/NAV, processing thousands of sales orders for the IMEA region with a consistent accuracy rate of 99.5%.
  • Logistics & Data Integrity: Pioneered standardized incoming/outgoing reporting systems for global warehouses, eliminating data silos and providing the sales force with real-time inventory visibility.
  • Revenue Assurance & Auditing: Conducted rigorous audits of customer Purchase Orders (POs) for Payment Terms and Incoterms compliance, reducing order-processing delays by 20%.
  • Collections Support: Partnered with Finance to resolve complex invoice discrepancies, directly contributing to a measurable reduction in Days Sales Outstanding (DSO).

Operations Manager

ManagementParadise.com
Mumbai, India
05.2010 - 06.2011

· Platform Governance & Community Growth: Spearheaded daily business operations for a premier online management portal, scaling the platform to support over 475,000 active members.

· High-Impact Event Strategy & Execution: Directed the full lifecycle of large-scale MBA Job Fairs and Networking Summits, leading to a 30% year-over-year increase in recruiter participation.

· Logistics & Project Management: Commanded the logistical framework for physical events, managing multi-functional teams and venue partners to ensure 100% on-time delivery under strict budget constraints.

Education

PGDBA - Operations Management

Symbiosis Centre For Distance Learning (SCDL), Pune, India
11-2014

Final Grade: 61.33%

BMS - Marketing & Finance

Annasaheb Vartak College, Vasai
10-2010

Final Grade: 58.00%

HSC -

Annasaheb Vartak College, Vasai, India
02-2006

Final Grade: 56.50%

SSC -

St. Francis High School, Mumbai, India
03-2004

Final Grade: 57.46%

Skills

  • Global Supply Chain Orchestration: Expert in end-to-end Order-to-Cash (O2C) cycles and multi-hub inventory synchronization across Singapore, Hong Kong, and Germany (Walluf) Managing high-volume daily receiving and shipments while ensuring 100% stock accuracy
  • Strategic Demand Forecasting & Business Intelligence: Driving regional growth by consolidating weekly/monthly/yearly forecasts Direct alignment with Country Heads, Sales Directors, and Segment Heads to bridge the gap between market demand and supplier capacity
  • International Team Leadership: Directing and mentoring a high-performing, cross-functional team across India, Singapore, and Germany Specialized in fostering a culture of accountability and remote operational excellence across multiple time zones
  • Commercial & Financial Governance: Meticulous oversight of Payment Terms, Incoterms, and Global Pricing Negotiations Strategic management of subcontractor quotes and vendor pricelists to protect margins and optimize regional cash flow
  • Operational Excellence (Lean Six Sigma): Leveraging DMAIC and Kaizen methodologies to minimize lead times, eliminate process bottlenecks, and optimize the entire supply chain workflow from procurement to final delivery
  • ERP Mastery (Microsoft Dynamics NAV): Power user of NAV for complex Sales/Purchase order processing and global stock visibility Responsible for critical POS/POA compliance reporting and data-driven inventory analytics
  • Software: Advanced MS Excel (Pivot Tables, VLOOKUP), CRM Systems (Oracle/SAP), ERP
  • Methodologies: Root Cause Analysis (RCA), Kaizen, ISO Quality Standards

Certification

  • Lean Six Sigma Expert | Simplilearn | Jun 2019
  • Applied DMAIC methodologies to reduce operational waste and optimize lead times in semiconductor logistics.

Timeline

Customer Service Manager - IMEA - ADVANIDE HOLDINGS PTE LTD
06.2022 - Current
Customer Service Executive – IMEA - ADVANIDE PVT LTD
08.2011 - 06.2022
Operations Manager - ManagementParadise.com
05.2010 - 06.2011
Symbiosis Centre For Distance Learning (SCDL) - PGDBA, Operations Management
Annasaheb Vartak College - BMS, Marketing & Finance
Annasaheb Vartak College - HSC,
St. Francis High School - SSC,

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

₹1700000/yr - ₹2100000/yr
Abhijeet KulshreshthaCustomer Service Manager, IMEA