Abhishri Chanan
Gurgaon
Summary
Customer Service and Finance Operations professional recognized for a proven ability to enhance client satisfaction and loyalty through exceptional support. Expertise in creative problem-solving and operational streamlining have led to increased retention rates. Aiming to apply these skills towards driving operational efficiency in future roles, with a focus on sustainable practices. Played a key role as a non-executive director in launching a social startup addressing challenges in Energy and Environment.
Overview
9
9
years of professional experience
Work History
Non-Executive Director
Umeandus Technologies India Private Limited
GURUGRAM
09.2019 - Current
- Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
- Provided independent oversight of the company's operations, ensuring compliance with relevant regulations and legislation.
- Reviewed financial statements, reports and other documents to assess the company's current position.
- Developed a comprehensive understanding of the company's business model and strategic objectives.
Marketing Strategist
Harsha Industries
Meerut
06.2019 - Current
- Crafted and executed successful social media marketing campaigns.
- Conducted research and predicted marketing trends.', 'Analyzed shifts in the sports industry.', 'Forecasted changes influencing market strategies.
- Gathered feedback from clients for project improvement.
- Suggested improvements for optimizing client interactions.
- Formulated strategic initiatives.
- Conceived and implemented customer-centric programs.
Customer Delight Executive
Zomato
Gurgaon
04.2017 - 09.2017
- Maintained consistently high customer satisfaction rates handling daily interactions.
- Prioritized tasks effectively in a fast-paced setting.
- Resolved order discrepancies with efficiency.
- Capable of recognizing challenges and providing impactful resolutions.
- Provided precise information on services, policies, and procedures through effective communication.
- Aligned efforts across departments for process efficiency.
- Contributed to data-driven enhancements in customer service through meticulous documentation.
- Acquainted with customer support applications.
- Supported team integration by sharing key procedures.
Risk Mitigation Associate
ANZ Bank
Bangalore
07.2015 - 09.2016
- Conducted thorough analysis of financial documents to ensure correct entries.
- Compared balances to maintain accuracy in financial records.
- Developed charts to visualize inconsistent historical performance.
- Assessed companies' loan qualifications and repayment capabilities.
- Secured authorization for timely disbursement of funds by banks.
Education
EP in General Business Management -
IIM
Kolkata08-2024
Skills
Well-organized, motivated by problem solving, Work well with deadlines, Collaborative and Efficient
- Social media strategy
- Brand-building and Management strategies
- Social media management
- Digital marketing and advertising
Timeline
Non-Executive Director
Umeandus Technologies India Private Limited
09.2019 - Current
Marketing Strategist
Harsha Industries
06.2019 - Current
Customer Delight Executive
Zomato
04.2017 - 09.2017
Risk Mitigation Associate
ANZ Bank
07.2015 - 09.2016
EP in General Business Management -
IIM
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