Abhitesh Sharma
Assistant Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Senior Associate
Wipro
3 2016 - 8 2017
- Provides solutions to clients for broadband related issues
- Assist trainees in their OJT phase
- Maintaining data in accordance to their performance throughout OJT phase
- Sharing feedback with trainee to help them improve.
Assistant Manager
Concentrix
08.2017 - 07.2022
- Responsible for day-to-day supervision of a group of associates including work and attendance monitoring in accordance with organization's policies
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective actions
- Ensure service delivered to our customer's needs contractual KPI's and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customers as needed
- Conduct team meetings to ensure expedient communication of relevant information and as an open forum for inputs
- Schedule an organize team activities.
Education
Skills
10 Months course Computer Basics,Tally ERP 90 and E-Accounting Course from Oxford Software Institute
Personal Information
- Father's Name: Shri Devender Sharma
- Computer Knowledge: MS Office, Internet, Tally
- Date of Birth: 11/06/92
- Nationality: Indian
- Marital Status: Single
Timeline
Assistant Manager
Concentrix
08.2017 - 07.2022
Senior Associate
Wipro
3 2016 - 8 2017
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