Abhradip Das

• Worked at Narayan Health process
• -To book Appointment for the patients and Addressing their Query by connecting with the concerned Department.
• -Handle user query and provide solution on the spot.
• -The tools that were used are :
• 1.Salesforce-to see the patient's current appointment and previous appointment and some required tests and even to book for future Doctor Appointments and tests ,and to raise their concern to the particular Department and adress their query .
• 2.CRM- A dialer where the advisor get calls from the Patient and calls back to the Patient.
• 3.Athma- to confirm the Appointment of the patient.

Working at Altice Process.

- To troubleshoot the router, modem, and landline if the customer has issues with Optimum (Altice) services, and even suggest mobile services and service upgrades to the customer.

- Handle user queries and provide solutions on the spot.

- Strengthened communication skills through regular interactions with others.

- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

The tools that were used are.

1. IDA - To pull up all the customer's information and the services with Optimum (Altice).

2. Helix - To create a ticket, close it, and even assign it based on the customer's concern.

3. Cisco - A dialer where the representative gets calls from customers and calls back to the customer.

4. AVA - An AI tool to help the representative suggest to the customer to upgrade the services and get new services.

5. Lightspeed is a tool that is used to troubleshoot the router, modem, and landline for the customer.