ABHRAJIT CHAUDHURY

• Proactively manage and collect outstanding debts from company debtors.
• Evaluate new credit requests and review customer credit ratings in coordination with banks.
• Set up credit terms and conditions in line with company policy.
• Ensure timely receipt of payments and follow up on overdue accounts.
• Negotiate repayment plans with customers as necessary.
• Confirm account balances using ERP systems.
• Respond promptly to client credit-related inquiries.
• Responsible for managing documents & processing related to letter of Credit
• 
  

Accounts Receivable & Invoice Processing

• Process and reconcile customer invoices accurately and efficiently.
• Check and post customer receipts to accounting systems.
• Maintain and manage the sales ledger and ensure data integrity.

Reporting & Data Analysis

• Prepare monthly sales performance reports detailing growth or decline by salesperson.
• Generate area-wise product sales reports.
• Produce value-wise and volume-wise product selling reports.
• Analyze completion rate charts and evaluate discount structures.

• Sales Orientation
• Responsible for new distribution/Super stockiest code opening process for the east region.
• Responsible for billing of RTGS in the SAP (uploading & order entry).
• Bridging relationship between EAST area wise ASM with corporate HO by resolve the issue which are facing in the market.
• Prepare MIS for each day RTGS calculation.

• Handling a team of 45 manpower for the location of entire Kolkata, Howrah, Hooghly, 24 parganas(N & S).
• Responsible for the recruitment of manpower and attendance updating for the process.
• Responsible for allocating data of pre AV to the field executives through channel managers.
• Responsible for allocating of welcome letter delivery process through channel manager via bit persons.
• Responsible for RE- Address verification within the desire TAT time.
• Responsible for entire customer service process of customers interface and customer interaction.
• Handling a team of 8 Tele callers for welcome calls health check up calls & 1st bill explanation calls.
• Responsible for the customer retention & customer interaction to keep the customer for at least 120 days within the system.
• Handling a team of 35 people of collection field manpower to meet with the desire collection targets MOM.

• Amount collected from billed customers active and deactivate.
• Handling agency FOS to collect the amount.
• Maintain a tracker of Count of billed customer paid.
• Daily follow up with the agency to maintain daily count collection.
• Maintain the number of customers left our services either voluntary/Involuntary over the total opening base of the month.
• Personal Visit to the A & B category customer.
• Maintain the churn control process for the cluster every month.
• Retain the customer in the system.
• Control the NPA for the cluster.
• Continuous updating the new schemes to the field executives to retain the customers in the system.
• Publish a daily tracker for conversion from churn to active.
• Maintain a Process of P2P Migration to control the HNI churn.

• Checking proper documentation filled up by the customer.
• CAF login in CRM system after checking the documents by agency.
• Sending the log in CAFs to HO for scanning.
• Looking after the customer complaints for the Cluster.
• Address transfer/change of the customers.
• Submit the bills of every vendor's bills to the vendor helpdesk.
• Responsible for asset retrieval from the market.
• Generating & submitting GRN for issuing the refund cheques to the customer.