Assistant Manager (Financial Transformation)
- Communicated with clients to understand needs and managed project performance
- Resolved insurance-based incident tickets for Rules Engine and Management System
- Identified opportunities to grow business with existing clients
- Liaison with operations and rules management team for creation of all forthcoming users, accounts, and relevant rules
- Updated floodgaps and voice box message responses across all segments for all clients using MS Excel and rule management system
- Trained 15 peers on Agile for better work management