Abid Ali
New Delhi
Summary
Experienced professional with a strong background in project management and operations(Intl/Dom/B2B/B2C/Quick Commerce) , demonstrating effective inventory control and regulatory compliance. Successfully managed vendor relations and supply chain processes, leading to enhanced operational efficiency. Proven ability in team development and employee training, fostering a culture of performance evaluation and problem-solving. Expertise in business growth strategies, recruitment, contract negotiation, and organisational change management across multi-unit environments.
Business Ops handled- Amazon/Flipkart/DP World/Reliance/Meesho/Delhivery/ECOM/Health Kart/Tata Croma/ Tata 1mg / Xbees
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
IDP/Delivery Plus
New Delhi
05.2021 - 04.2025
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
- Collaborated with team members to improve productivity and achieve project objectives.
- Managed inventory and supplies, ensuring availability of materials when needed.
- Complied with company policies and regulations to mitigate risks and avoid fines.
- Provided guidance to subordinate managers, fostering a cooperative organizational atmosphere.
- Identified improvement areas in business practices, developing action plans with cross-departmental teams.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
- Prepared comprehensive reports for senior leadership on key operational performance metrics.
Area Operations Manager
FedEx
New Delhi
12.2003 - 04.2021
- Managed daily operations, including scheduling, training, and supervision of personnel.
- Increased productivity while reducing headcount through strategic resource management.
- Resolved customer service issues promptly, enhancing client satisfaction.
- Organized team-building exercises to foster collaboration within area operations department.
- Reviewed employee performance evaluations regularly, providing constructive feedback and guidance.
- Supported regional branches in turnaround management, enhancing organization and efficiency.
- Completed opening, closing, and shift change functions to uphold operational standards daily.
- Facilitated communication between management and employees regarding policy changes.
Asst. Hub Operations Manager
Aramex
Delhi
05.2011 - 04.2012
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Identified opportunities for automation within the warehouse environment to improve efficiency levels.
- Established key performance indicators for tracking progress of various projects in the hub.
- Created reports to track progress towards meeting operational goals and objectives.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
MBA - Logistics And Supply Chain Management
LBS
Delhi06-2002
Skills
- Project management
- B2B/B2C/WH,Dark Store/Quick Commerce/Sort Centre/FM,LM/EV/Vendor & Fleet management
- Supply chain management
- Inventory control
- Regulatory compliance
- Financial analysis
- Team development
- Performance evaluation
- Business growth strategies
- Recruitment and hiring
- Contract negotiation
- Operations startup
- Organizational change management
Affiliations
- Areas of expertise- Various Hub launches , WH scouting and set up, Organizational Management (OM), Personnel Administration (PA), Time Management (TM), Payroll (PY), Employee Self Service (ESS), Integration of PAFEX, TNT Internationally, Health & Safety Management (H&S) and Manager Self Service (MSS) • Projects on COD Audit , Dex-03 Reduction %, KPI Imaging compliance, Vendor Contracts & Procurement, TNT Integration, ISO certification audit OHSAS 18001, Branding on Vehicle ,GCCS-Collections compliance
Accomplishments
- Bravo Zulu Appreciation / Certificates
- Purple Promise Awards
- Certificate of Excellence
- Client / Management / Peer Group appreciations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- ISO certification audit OHSAS 1800
- Branding on Vehicles - Regional
References
References available upon request.
Timeline
General Manager
IDP/Delivery Plus
05.2021 - 04.2025
Asst. Hub Operations Manager
Aramex
05.2011 - 04.2012
Area Operations Manager
FedEx
12.2003 - 04.2021
MBA - Logistics And Supply Chain Management
LBS
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