Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic
Abid Ali

Abid Ali

New Delhi

Summary

Experienced professional with a strong background in project management and operations(Intl/Dom/B2B/B2C/Quick Commerce) , demonstrating effective inventory control and regulatory compliance. Successfully managed vendor relations and supply chain processes, leading to enhanced operational efficiency. Proven ability in team development and employee training, fostering a culture of performance evaluation and problem-solving. Expertise in business growth strategies, recruitment, contract negotiation, and organisational change management across multi-unit environments.

Business Ops handled- Amazon/Flipkart/DP World/Reliance/Meesho/Delhivery/ECOM/Health Kart/Tata Croma/ Tata 1mg / Xbees

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

IDP/Delivery Plus
New Delhi
05.2021 - 04.2025
  • Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
  • Collaborated with team members to improve productivity and achieve project objectives.
  • Managed inventory and supplies, ensuring availability of materials when needed.
  • Complied with company policies and regulations to mitigate risks and avoid fines.
  • Provided guidance to subordinate managers, fostering a cooperative organizational atmosphere.
  • Identified improvement areas in business practices, developing action plans with cross-departmental teams.
  • Maintained vendor relationships to secure optimal pricing on supplies and materials.
  • Prepared comprehensive reports for senior leadership on key operational performance metrics.

Area Operations Manager

FedEx
New Delhi
12.2003 - 04.2021
  • Managed daily operations, including scheduling, training, and supervision of personnel.
  • Increased productivity while reducing headcount through strategic resource management.
  • Resolved customer service issues promptly, enhancing client satisfaction.
  • Organized team-building exercises to foster collaboration within area operations department.
  • Reviewed employee performance evaluations regularly, providing constructive feedback and guidance.
  • Supported regional branches in turnaround management, enhancing organization and efficiency.
  • Completed opening, closing, and shift change functions to uphold operational standards daily.
  • Facilitated communication between management and employees regarding policy changes.

Asst. Hub Operations Manager

Aramex
Delhi
05.2011 - 04.2012
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer inquiries quickly while maintaining high standards of customer service.
  • Identified opportunities for automation within the warehouse environment to improve efficiency levels.
  • Established key performance indicators for tracking progress of various projects in the hub.
  • Created reports to track progress towards meeting operational goals and objectives.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

MBA - Logistics And Supply Chain Management

LBS
Delhi
06-2002

Skills

  • Project management
  • B2B/B2C/WH,Dark Store/Quick Commerce/Sort Centre/FM,LM/EV/Vendor & Fleet management
  • Supply chain management
  • Inventory control
  • Regulatory compliance
  • Financial analysis
  • Team development
  • Performance evaluation
  • Business growth strategies
  • Recruitment and hiring
  • Contract negotiation
  • Operations startup
  • Organizational change management

Affiliations

  • Areas of expertise- Various Hub launches , WH scouting and set up, Organizational Management (OM), Personnel Administration (PA), Time Management (TM), Payroll (PY), Employee Self Service (ESS), Integration of PAFEX, TNT Internationally, Health & Safety Management (H&S) and Manager Self Service (MSS) • Projects on COD Audit , Dex-03 Reduction %, KPI Imaging compliance, Vendor Contracts & Procurement, TNT Integration, ISO certification audit OHSAS 18001, Branding on Vehicle ,GCCS-Collections compliance

Accomplishments

  • Bravo Zulu Appreciation / Certificates
  • Purple Promise Awards
  • Certificate of Excellence
  • Client / Management / Peer Group appreciations

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • ISO certification audit OHSAS 1800
  • Branding on Vehicles - Regional

References

References available upon request.

Timeline

General Manager

IDP/Delivery Plus
05.2021 - 04.2025

Asst. Hub Operations Manager

Aramex
05.2011 - 04.2012

Area Operations Manager

FedEx
12.2003 - 04.2021

MBA - Logistics And Supply Chain Management

LBS
Abid Ali