Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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ABID AMIN SHAH

ABID AMIN SHAH

Benagluru

Summary

Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consultant

BCD Travel
Bengaluru
09.2023 - Current
  • Expertly researched, booked, and confirmed domestic and international travel reservations in accordance with client preferences and corporate travel policies.
  • Provided consultative support by interpreting and applying client-specific travel policies to deliver cost-effective and policy-compliant travel solutions.
  • Advised travelers on critical travel regulations, including DOT, TSA, passport, and visa requirements, ensuring full compliance with international travel standards.
  • Delivered accurate and up-to-date industry information on fares, rebooking fees, and travel penalties to aid client decision-making and cost savings.
  • Identified opportunities for process optimization and contributed strategic insights to improve operational efficiency and enhance client satisfaction.
  • Maintained in-depth, current knowledge of global travel trends, airline alliances, and evolving industry regulations to provide informed guidance and proactive service.

VIP Account Manager

Intouch CX
Bengaluru
10.2020 - Current
  • Successfully managing the largest account at Slotomania, overseeing 12,000 to 40,000 VIP players, ensuring their needs were met and exceeded.
  • Successfully handled the single largest social media profile, engaging with approximately 10,000 players, and leveraging the platform to drive brand awareness and customer loyalty.
  • Developed and executed tailored account management strategies to drive customer satisfaction, increase player retention, and maximize revenue generation.
  • Built and maintained strong relationships with VIP players, serving as their primary point of contact and trusted advisor.
  • Proactively identified opportunities to upsell and cross-sell premium gaming features, resulting in increased player engagement and revenue growth.
  • Conducted regular account reviews and performance analyses to identify areas for improvement and implement action plans accordingly.

Senior Quality Specialist

Startek
Bengaluru
04.2018 - 10.2020
  • Conducted thorough auditing of outbound and inbound calls from Expedia customers to ensure adherence to quality standards, customer service protocols, and compliance requirements.
  • Provided comprehensive training and coaching to agents, equipping them with the necessary skills and knowledge to deliver exceptional customer experiences.
  • Utilized side by side and remote monitoring techniques to evaluate agent performance, ensuring consistent adherence to quality parameters and service expectations.
  • Developed and implemented feedback mechanisms to provide timely and constructive feedback to agents, fostering continuous improvement and enhancing customer satisfaction.
  • Collaborated with management to develop and implement quality assurance programs, policies, and procedures to drive operational excellence.
  • Stayed updated on industry trends, customer preferences, and best practices to enhance the quality of customer interactions and reservation processes.

Education

BBA -

Global Tech Institute of Management
New Delhi, India
06-2017

Senior Secondary School -

Jammu & Kashmir Board of School Education
Jammu & Kashmir
01-2014

Skills

  • Data Analysis & Reporting
  • Cost analysis
  • Community Management & Social Media Strategy
  • VIP Account Management
  • Client Communication
  • Strategic Account Planning
  • Corporate Travel Policy Compliance
  • Travel Risk & Regulatory Compliance (DOT, TSA)
  • Time Management & Multitasking
  • Process Improvement Initiatives

Languages

  • English
  • Hindi
  • Urdu
  • Kashmiri

Certification

  • Leadership Foundations by Dr. Shirley Davis

Accomplishments

  • Multiple Best Performer of the Month and Quarter Awards throughout the organizations

Timeline

Consultant

BCD Travel
09.2023 - Current

VIP Account Manager

Intouch CX
10.2020 - Current

Senior Quality Specialist

Startek
04.2018 - 10.2020

BBA -

Global Tech Institute of Management

Senior Secondary School -

Jammu & Kashmir Board of School Education

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ABID AMIN SHAH