ABID BARBHUIYA
BANKER
Silchar,AS
Summary
Accomplished Branch Manager with a proven track record at Assam Gramin Vikash Bank, enhancing customer satisfaction and exceeding sales targets through effective relationship building and branch operations management. Skilled in PFMS software implementation, demonstrating a unique blend of technical proficiency and exceptional interpersonal abilities.
Overview
10
10
years of professional experience
Work History
BRANCH MANAGER
ASSAM GRAMIN VIKASH BANK
08.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Looking after loans and recovery
- leading my team
Assistant Manager
ASSAM GRAMIN VIKASH BANK
02.2020 - 07.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Looked after daily branch operations
MIS EXPERT
ADMINISTRATIVE STAFF COLLEGE OF INDIA
06.2017 - 07.2018
- Trained end-users on the proper use of MIS applications, enhancing their understanding of the tools and improving overall efficiency.
- Worked on PFMS(public financial management system) software which helps in DBT(direct beneficiary transfer) i.e fund transfer for all the beneficiaries of PMAY U(pradhan mantri awas yojana urban) under Ministry of housing and urban affairs,India
ASSOCIATE CONSULTANT(Operation Manager)
NELITO
08.2016 - 06.2017
- Worked under controller of general accounts,new delhi for PFMS(public financial management system) state project management unit ,Assam secretariat ,Guwahati
- Helped in implementing PFMS in various government departments of Assam
TRAINEE ENGINEER
KUTUMBH CARE PVT LTD
04.2015 - 04.2016
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Worked for Reliance Jio for 4G installations by visiting various telecom tower sites in Assam
Education
B TECH - ELECTRONICS AND TELECOMMUNICATION
REGIONAL INSTITUTE OF SCIENCE AND TECHNOLOGY
MEGHALAYA 04.2001 -
Skills
Customer service
Timeline
BRANCH MANAGER
ASSAM GRAMIN VIKASH BANK
08.2024 - Current
Assistant Manager
ASSAM GRAMIN VIKASH BANK
02.2020 - 07.2024
MIS EXPERT
ADMINISTRATIVE STAFF COLLEGE OF INDIA
06.2017 - 07.2018
ASSOCIATE CONSULTANT(Operation Manager)
NELITO
08.2016 - 06.2017
TRAINEE ENGINEER
KUTUMBH CARE PVT LTD
04.2015 - 04.2016
B TECH - ELECTRONICS AND TELECOMMUNICATION
REGIONAL INSTITUTE OF SCIENCE AND TECHNOLOGY
04.2001 -
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