Abid Mehmood Khan

• Company Overview: Client site of S&P Global.

CS (CrowdStrike) :

• Implementation of CrowdStrike Falcon in S&P Global environment.
• Document computer security and emergency measures policies, procedures, and tests
• Consulted with stakeholders to identify security infractions and provided solutions to mitigate any risks
• Develop training materials and procedures and SOP, or train users in the proper use of protection tool
• Report incidents to management and SOC team
• Train Level 1 IT infra team and promote security awareness to ensure system security and to improve server and workstation protection
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Crowdstrike Servers
• Manage incidents, problems and changes for the core infrastructure and service
• To managed Server and Workstation compliance and discuss the same in weekly meeting call with customers
• To prepare weekly and monthly report for compliance consistency and explore the same to stakeholder in weekly meeting
• End to End Coordination with Principle Vendor regarding Product related issues

MDE (Microsoft Defender for Endpoint):

• Implemented migration of workstations / Servers from Symantec Infra to Microsoft Defender for Endpoint
• To Facilitated smooth migration through effective report preparation
• To Share migration status reports with stakeholders on a daily and weekly basis
• Managed and maintained the daily operations, monitoring, troubleshooting, and upkeep of the Microsoft Endpoint Protection for workstations and servers
• Developed training materials and standard operating procedures (SOP) to educate users on protection tool usage
• Oversaw incident response, problem resolution, and change implementation for critical infrastructure and services

Bitlocker encryption – Microsoft Intune :

• Basic Troubleshooting on BitLocker Encryption at client level
• To maintain consistency of BitLocker workstation compliance and schedule a meeting weekly basis to discuss the same with customer
• Coordinate with vendor if any issue suspect in BitLocker encryption product
• Requirement gathering for deploying BitLocker from Intune
• Create and deploy Configuration Profile for endpoint Protection in Intune
• Real time troubleshooting of BitLocker issues
• Escalate issues in a timely manner according to Standard Operating Procedures
• To Schedule a meeting on weekly basis with our internal and discuss the ongoing issue or escalation if any
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the BitLocker Console

EPM – Endpoint Privilege Management :

• Basic Troubleshooting on EPM issue at client level
• Whitelist or blacklist the application from console if required
• Ensure SLAs and KPIs are measured and targets met.
• Prepare compliance report weekly and review regular status report and statistics
• Analyze end user feedback updates and test EPM policies accordingly
• Generate and maintain documentation for technical requirement and as per business needs
• To maintain consistency of EPM compliance and schedule a meeting weekly basis to discuss the same with customer
• Real time troubleshooting on EPM issues
• Escalate issues in a timely manner to SME’s according to Standard Operating Procedures
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the EPM devices
• Document support procedures to minimize end-user impact
• To schedule weekly meeting with stakeholder to discuss about on going issue and Critical CHANGE

• Company Overview: Client site of IDFC BANK
• Installation, configuration and Administrating of Symantec antivirus (12.0.x) & SEP 14.0 country Server in Computer Mode
• Manage incidents, problems and changes for the core infrastructure and service
• Upgrade SEPM manager from 12.1.5 to 14 MP1 RU1
• Perform UAT tests for Antivirus, Firewall, Application Control, Device Control, Truscan, HIPS policies and carry out Impact Analysis of the policy before implementing it on Production Environment
• Setup, Managing and monitoring Symantec endpoint protection throughout the organization
• Coordinating with Symantec technical support for the SEP & Virus related issues in environment via Telephone & email
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Symantec Servers
• In case of any issue coordinating with Symantec to resolve the problems
• Basic Troubleshooting on MacAfee Component (DLP/HIPS/VSE/TIE/Agent/MCP/Encryption at client and server level)
• Windows login recovery if in case user forget the password of MacAfee epo
• Prepare the related of MacAfee and share the same to Bank management team
• Responsible for the daily operation, monitoring, troubleshooting part
• In case of any issue coordinating with L2 team to resolve the problems
• Client site of IDFC BANK

• Company Overview: Wipro Technologies PVT LTD at client site of IDFC BANK
• Installation, configuration and Administrating of Symantec antivirus (12.0.x) & SEP 14.0 country Server in Computer Mode
• Setup, Managing and monitoring Symantec endpoint protection throughout the organization
• Upgrade SEPM manager from 12.1.5 to 14 MP1 RU1
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Symantec Servers
• In case of any issue coordinating with Symantec to resolve the problems
• Basic Troubleshooting on MacAfee Component (DLP/HIPS/VSE/TIE/Agent/MCP/Encryption at client and server level)
• Windows login recovery if in case user forget the password of MacAfee epo
• Prepare the related of MacAfee and share the same to Bank management team
• Responsible for the daily operation, monitoring, troubleshooting part
• In case of any issue coordinating with L2 team to resolve the problems
• Wipro Technologies PVT LTD at client site of IDFC BANK

• Company Overview: Crisil India Pvt Ltd
• Installation, configuration and Administrating of Symantec antivirus (11.0.x) & SEP 12.0 country Server in User Mode
• Setup, Managing and monitoring Symantec endpoint protection throughout the organization
• Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Symantec Servers
• In case of any issue coordinating with Symantec to resolve the problems
• Managing and monitoring with limited rights of HP Arch Sight Logger
• Trouble shooting on device from where logs are not forwarding to the agent server
• Maintain the Daily Observation and Incident Tracker Sheet
• Meet weekly review meeting with management and discuss open and Close issue of SOC
• Configuration of patch management, software management, deployment solution and site server
• Test the patches in Lab and Pilot Environment
• Creation of customizable policy as per customer requirement
• Deployed Altiris Agent in Network & create collections of agents for entire organization
• Create various reports from database
• Track comprehensive hardware information, installed software packages, and operating system settings for all IT assets throughout their lifecycle
• Schedule Patch deployment for inventory to deploy in network
• Identify problems, define their cause, and take automated actions to resolve them
• Mass deployment of core packages like Adobe Reader, Flash ActiveX, and Internet Explorer
• Actively involved in deployment and Management Reporting
• Understand business flow and priority of clients and scheduling the software deployment, Inventory and patch management
• Schedule Patch deployment for inventory to apply in network
• Crisil India Pvt Ltd

• Company Overview: HDFC BANK PVT LTD
• Installation, configuration and Administrating of Deep Security manager
• Coordinating with Trend Micro for Deep security product related issue in environment via Telephone & email
• Perform basic troubleshooting of Deep security agent if needed
• Coordinate with vendor or bank team if they face any problem regarding product related
• Manage incidents, problems and changes for the core infrastructure and service
• Implement Change and Configuration management for the services
• Implement recommendations to mitigate change risk and business impact
• Coordinating with Symantec technical support for the SEP & Virus related issues in environment via Telephone & email
• Implementation of Policies, SNAC (Symantec Network Access Control)
• End to End Coordination with Principle Vendor regarding Product related issues
• Carrying out Analysis & Risk Assessment on Threats in organization and efficiently handling virus outbreaks
• Perform UAT tests for Antivirus, Firewall, Application Control, Device Control, Truscan, HIPS policies and carry out Impact Analysis of the policy before implementing it on Production Environment
• Installation, maintenance & administrations of Symantec Live Update Administrator server for Symantec Antivirus 11.x, Symantec Endpoint Protection 12.x, and Symantec Endpoint Protection 12.x
• Managing and monitoring Symantec antivirus architecture throughout HDFC Bank having more than 5,000 antiviruses on branch servers and 95,000 antivirus clients with our team
• HDFC BANK PVT LTD

• Company Overview: HP India PVT LTD at client site of VFS
• HP India PVT LTD at client site of VFS

• Company Overview: HP India PVT LTD at client site of VFS
• HP India PVT LTD at client site of VFS

• Troubleshooting & Maintenance of PCs
• Fault finding & trouble shooting of Monitor, SMPS, Mother Board
• Installation of operating System Win98, Win 2000, Win vista, Win 2008
• XP, Windows7, Windows server 2003, windows Server 2008, and Linux
• Installation of various software
• Installation of Device drivers & Hardware components
• Laptop repairing Troubleshooting
• Setting of small & medium sized networks with bus & star topology
• Cabling & Crimping for system, hub, switches & routers
• Network devices repeater, hub and switches & routers etc
• TCP/IP services, IP addressing
• Wireless Networking setup
• Installing Ms
• Office, Proxy installations
• Printer and Scanner installations
• Maintaining LAN setup & Troubleshooting